About the Role:
An Operations Support Process Coordinator works with internal and external partners to build, improve, and manage the teams’ ongoing reviews of our Partners activities. These reviews are in place to ensure compliance with all Pathward, Network, and Regulatory guidelines.
What You Will Do:
- Manage and streamline operational processes for the Partner Quality Support team, to ensure efficiency, consistency, and compliance with Pathward, Network and Regulatory guidelines.
- Responsible for developing and managing review processes for the team, such as self approval, disputes, KYTP/CDD, CIP, prelaunch testing, and periodic reviews.
- Responsible to work with our marketing material review vendor to request and test enhancements to the system to simplify and optimize the marketing material review process.
- Assist in and monitor the use of the marketing submission tool that Partners and Marketing Review Analysts utilize.
- Ensure marketing materials are reviewed against work papers to ensure adherence to Pathward, Network, and Regulatory guidelines and regulations.
- Responsible for updating work papers and ensuring they are up to date when there are changes to any guidelines or regulations.
- Develop and manage periodic review schedule and process for Partners fee, website, and overdraft protection reviews.
- Own procedures and documentation for assigned processes, ensuring they remain up to date and are accurate.
- Collaborate with cross-functional teams including TPR, IT, BSA & Compliance, to ensure alignment of operational processes with regulatory requirements.
- Provide training and support to team members on new processes, tools, and systems to ensure successful implementation and adoption.
- Perform other duties as assigned.
What You Will Need:
- Bachelor’s degree in Business Administration, Operations Management or equivalent experience required.
- Process documentation and procedure writing experience preferred.
- 1+ years’ payments experience required
- Strong analytical skills with the ability to analyze complex processes and identify areas for improvement.
- Excellent communication and interpersonal skills, with the ability to effectively communicate with stakeholders at all levels of the organization.
- Project management skills with the ability to prioritize tasks and manage multiple projects simultaneously.
The responsibilities listed above are not all inclusive and may be changed at any time.
Salary range: $19.91 hourly – $35.50 hourly
The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate’s experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. Ranges may be modified in the future.
This role is also eligible for an annual performance-based incentive opportunity. Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.
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