Must be located in the Pacific or Mountain Time Zone
Operations Senior Associate, Title & Curative (Contract: 6 Months)
About the role
The Operations Sr. Associate, Title & Curative is a cornerstone of the Doma Operations title team. This individual will ensure that title commitment packages are delivered with timeliness, expert accuracy, and precision, conduct thorough reviews of title documents verifying vesting and signing authority, and prepare title documents for closings. The Operations Sr. Associate, Title & Curative will be excited to join the ‘title company of the future,’ processing files by incorporating innovative technology to streamline the title and curative process. This role will collaborate with the escrow and recording teams to proactively meet customer needs and provide a delightful closing experience. The Operations Sr. Associate, Title & Curative is a remote position.
What will you be doing?
- Examining title searches identifying and satisfying all title requirements
- Performing all required title and curative duties with confidence and professionalism such as:
- Reviewing search packages from vendors within company SLA’s
- Identify curative issues on files and methods for resolution
- Confirming legal vesting and signing authority
- Preparing accurate title commitment package based on state-specific guidelines
- Running additional searches as need be, including Bankruptcy, Pace lien, and Patriot Act searches
- Ordering escalated payoffs as needed
- Reviewing internal and external title documents such as lien payoffs, entity and trust documents, and POAs
- Determining the correct party(ies) to sign title and escrow documents based on trust, corporation, LLC, and probate documentation
- Reviewing for curative complete status
- Performing additional curative work as needed
- Preparing deeds and/or POAs or processing orders to external document vendor
- Processing lender title orders and identifying applicable policy endorsements based on lender requests and search documentation
- Liaising with underwriting counsel on escalated matters
- Preparing files for policy generation
- Additional customer service duties include:
- Anticipating customer needs and resolving customer escalations in a professional, efficient manner
- Providing clear status updates on the transaction throughout the closing process to appropriate parties (internal and external) as needed
What skills and experience do you need?
- 5+ years of national title and/or curative experience
- Prior experience in title and escrow, mortgage processing, or related field.
- Excellent phone, email, and face-to-face communication skills
- Love for multitasking
- Ability to thrive in a fast-paced, metrics-driven work environment
- Extreme attention to detail and organizational skills Knowledge of title insurance, regulatory guidelines, and legal documents is required
- Comfortable with constant change and process improvement
- Proven customer service experience
- Demonstrated ability to work as a team player under pressure
- Proficient computer skills
- Bonus: Possession of individual title and/or escrow licenses
- Bonus: Experience processing files in ResWare
