Operations Resource Coordinator

The Mission

We are looking for a sharp, collaborative candidate that will support Delivery and Operations in project setup and resource planning. The Resource Coordinator is responsible for project onboarding and determining upcoming resource needs and matching resource demand with supply and capacity. This position will also assist in verifying adherence to project process and standards. The candidate will need to prioritize multiple responsibilities and collaborate with others across the organization to ensure project success.

This is a great opportunity for someone looking to professionally develop in a fast-paced, team-oriented work environment.

Your Assignment

Performs all operational tasks related to life-cycle of projects, such as coordination of project handoff from Sales to Delivery, resource planning and assignments, project setup and project close out
Support effective project resourcing and forecasting by understanding pipeline opportunities and assignments needed for projects in conjunction to service delivery capacity, making recommendations as needed
Monitor and facilitate accurate project time-tracking and status reporting
Update engagement and account data, reporting on schedules of all delivery resources, projects and account health through our project and time-tracking tool sets
Monitor and track adherence to delivery processes and frameworks, providing reports to appropriate leadership
Retrieve and update data used to measure standardized performance metric adherence, provide forecasting, trend analysis, and on-going operations of service delivery

Your Qualifications

High School Diploma or equivalent required
At least 2 years of work experience in business operations or project coordination
Excellent organizational and analytical skills to ensure data accuracy and compliance
Strong communication skills with the ability to work with staff and leadership across functional-departments to complete tasks

Preferred Qualifications

Experience in resource and capacity management
Ability to develop operational processes, templates and standards around project setup and engagement compliance
Familiarity with google sheets and/or excel functionality
Familiarity with Certinia
Knowledge of project management disciplines, methodologies and tools

Benefits

Pay in USD
100% remote work
Generous holidays and flexible PTO
Competitive phantom equity
Paid for exams and certifications
Peer bonus awards
State of the art laptop and tools
Equipment & Office Stipend
Individual professional development plan
Annual stipend for Learning and Development
Work with an amazing worldwide team and in an incredible corporate culture

Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent.

We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at [email protected].