Operations Insights Specialist

Description

Superside is looking for a solutions-oriented Operations Insights Specialist to join our Performance Team and help deliver exceptional creative experiences. In this role, you’ll be part of a core function in the Talent department, responsible for tracking insights, reporting on customer sentiment, and continuously improving project processes. If you have a customer-focused mindset, attention to detail, and a passion for insights, this role offers an exciting opportunity to make a meaningful impact.

What you'll be doing

Track and report on customer concerns and sentiment, providing insights that inform our approach to customer satisfaction

Monitor interactions between Superside and customers to identify early signs of challenges, ensuring timely action to address them

Support the Operations Insights and Performance team in optimizing project processes for efficiency and quality

Conduct insights tracking on projects from your account portfolio, ensuring data accuracy and relevance

Identify and promote best practices among Creative Project Managers and Creative teams

Become an expert on project processes, serving as a resource and advisor for team members

What you’ll need to succeed

Strong commitment to quality, accountability, and reliability in all work

Excellent English communication skills, both verbal and writtenOutstanding attention to detail and analytical abilities

Proficiency with Google Sheets and Slack; familiarity with other productivity tools is a plus

Eagerness to learn and adapt quickly in a fast-paced environment

Previous experience in operations or customer support is beneficial