Operations Data Analyst intern

Who We Are

At OKX, we believe the future will be reshaped by technology. Founded in 2017, we are revolutionising world systems through our cutting-edge digital asset exchange, Web3 portal and blockchain ecosystems. We reshape the financial ecosystem by offering some of the most diverse and sophisticated products, solutions, and trading tools on the market. Trusted by more than 50 million users in over 180 countries globally, OKX empowers every individual to explore the world of Web3. With our extensive range of products and services, and unwavering commitment to innovation, OKX envisions a world of financial access backed by blockchain and the power of decentralized finance.

We are innovative in the way we think, work, and in the products we create. We are also socially responsible by actively participating and encouraging employees to take part in various public welfare activities. With more than 3,000 employees around the world, we believe embracing diversity and inclusion will spark the creation of long-term value for the industry. Come Build the Future with Us now!

Opportunity:

Our team primarily addresses the data needs of OKX’s Global Business Support (GBS) team. We are dedicated to measuring the efficiency and productivity of agents and investigators, providing workforce management, and optimizing standard operating procedures. The goal is to better assess their performance and offer enhanced services to our customers. Additionally, we are committed to collecting customer feedback and transforming it into actionable insights for company-wide product improvements.

What You Will Be Doing:

Collect, process, and cleanse data from diverse sources, ensuring data quality and consistency.
Conduct in-depth data analysis to extract valuable business insights and identify trends, patterns, and correlations.
Collaborate with different GBS functions to understand their data needs and challenges, especially in relation to Customer Service, and Risk Operations, Legal/Compliance Operations.
Analyze customer interactions and feedback to identify trends and suggest improvements, enhancing the customer service strategy.
Develop and maintain dashboards, visualizations, and reports to track key business metrics, turning complex findings into actionable business insights for stakeholders.

What We Look For In You:

Currently pursuing a Bachelor/Master degree in Data Science, Statistics, Mathematics, Computer Science, or a related field.
Interest and/or limited experience in data analysis or similar roles.
Familiarity with data analysis tools and databases such as SQL, Python, Power BI, Quick BI, etc.
Basic knowledge of data gathering, cleaning, and transforming techniques; capable of analyzing large datasets and writing comprehensive reports.