Overview: The Operations Coordinator is responsible for the day-to-day coordination and management of business operational activities, as well as partnering closely with the Clinical Managers and Clinical Management Department.
Duties and Responsibilities:
- Responsible for day-to-day coordination and designated business operational activities;
- Partner with the Clinical Manager and oversee daily operations of field-based providers;
- Identify problems in operations process and resolve them in quickly and timely manner;
- Schedule and coordinate provider schedules;
- Follow standard operating procedures for efficient business operations and coordinate information flow and documentation in support of operations;
- Ensure compliance with company standards and procedures;
- Coordinate and manage project tasks to ensure project delivery within allotted timelines;
- Coordinate with Lab and Clinical Services Managers to track and ship supplies;
- Supporting client teams and coordination of cross-departmental activities;
- Assist in implementing, correlating data, correspondence, reports and other responses to issues and inquiries from both internal and external sources; and
- Additional duties and tasks may be assigned by the Director or Manager, as required, in support of the business unit.
- Maintain compliance with ComplexCare Solution's policies, procedures and mission statement;
- Adhere to all confidentiality and HIPAA requirements as outlined within ComplexCare Solution's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position;
- Fulfill those responsibilities and/or duties that may be reasonably provided by ComplexCare Solution for the purpose of achieving operational and financial success of the Company;
- Uphold responsibilities relative to the separation of duties for applicable processes and procedures within your job function; and
- We reserve the right to change this job description from time to time as business needs dictate and will provide notice of such.
Job Requirements:
- Minimum 2 years’ experience in the customer service field is a preferred or comparable experience required;
- Excellent written and verbal communication skills including phone etiquette;
- Positive, enthusiastic, energetic and solution oriented;
- Ability to coordinate multiple schedules on a daily basis;
- Highly organized with an aptitude for problem solving;
- Ability to analyze reports to identify resource needs;
- Proficient knowledge and experience with Microsoft Office Suite with strong knowledge in Excel;
- Ability to prioritize multiple issues, good organizational skills;
- Ability to identify and suggest opportunities for improvements;
- Ability to work in a team-oriented environment; and
- Demonstrated ability to coordinate and work collaboratively with internal and external departments and teams.
Education:
- High School Diploma or GED Certificate is required;
- Bachelor’s in Health-care Administration, Business Management, or related field is preferred; and
- Prior relevant work experience is preferred
Physical Demands and Work Environment:
- Sedentary work (i.e., sitting for long periods of time);
- Exerting up to 10 pounds of force occasionally and/or negligible amount of force;
- Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions;
- Subject to inside environmental conditions; and
- Travel for this position will include less than 5% locally usually for training purposes.
