At Moxie, we empower entrepreneurs to launch, run, and grow their own aesthetics businesses with a combination of software and services. In less than 2 years, we have grown from an idea to a team of 50, with a business that is in the top-decile in terms of growth, and a remote-first team that has been self-described as high-trust, low ego, high output.
The Role
Our Product Operations Assistant role will be responsible for managing the process that ensures that our nurse entrepreneurs are able to place their orders on our platform with ease. Our nurse entrepreneurs need to acquire supplies in order to serve their clients and rely on us to manage the operations of ordering and fulfillment behind the scenes.
In this role, your primary responsibility will be to manage our supplies operations and fulfillment process including:
Register new accounts eligible to use our supplies platform
Monitor our platform for incoming orders and payments
When an order is received through our platform, place that order with the appropriate supplier
Daily reconciliations between our platform orders and the supplier orders
Occasional customer service via email to ensure lost or incorrectly placed orders are identified and resolved
Escalate any serious issues to your manager
Identify and recommend opportunities to improve the process
Additional ad hoc responsibilities as requested by your manager or the product and engineering team including activities such as manual testing of new product features and data entry.
We’re looking for candidates who:
Have experience working with US customers in a similar role (e.g., e-commerce store management).
Experience working with Shopify (and the likes of it).
Experience with basic data analysis tools like Microsoft Excel.
Are willing to work US hours (as late as 8p ET on weekdays).
Boast strong written and verbal English skills.
Exhibit high attention to detail and reliability.
Can execute tasks efficiently and effectively.
Additional requirements:
Reliable internet connection (>10mbps).
Quiet working environment.
Proficiency in English.
Bonus if:
You have previously worked in a healthcare/beauty/wellness business.
You have experience with project management tools like Asana or Trello.
Experience with QA (Quality Assurance) manual testing
The hiring process will go as follows:
1. Submit your resume
2. 20-minute first interview
3. You'll do an exercise ( 1-1.5 hours)
4. 20-minute final interview
5. One week training period (paid)
6. Join full-time
Note: Your initial correspondence will form part of the screening process. Get ready to make your mark!
