The Operations team
The Operations team at Griffin is the mindful engine room, driving our success. We strive to bring joy to our customers, both internal and external, through systems that just work.
There are three core elements to operations at Griffin: banking operations; operational resilience; and customer support. Across all teams, we place significant emphasis on quality, compassion, ownership and curiosity. You will be empowered to lead our operational resilience capabilities, make meaningful decisions and be supported to make sure we collectively get those decisions right.
You’ll be working alongside a mix of specialists and generalists and reporting directly to our COO, Ed Carter. There’s currently about fifteen of us in the team.
What will you be doing here?
As Griffin’s Operational Resilience Manager, you’ll be developing our existing processes and designing new operational resilience practices. Operational Resilience will grow as we mature.
You will spend your time:
- helping us deliver operational excellence and reliability, through our human processes and our technology
- building out a world-class, effective operational resilience framework that enables us to excel
- ensuring we’re meeting or exceeding the relevant regulatory requirements
- developing and testing our business continuity and disaster recovery plans
- Own the third party register. Embedding operational resilience in our third-party relationship selections and ongoing management
- working closely with teams across the company to ensure that the mindset of resilience is embedded in their work
This role is covered by the Senior Manager & Certification Regime, the role holder must adhere to the FCA’s Fitness and Propriety Requirements.
Who are you
We’d love to hear from you if you meet most of these criteria:
- you have familiarity with the PRA and FCA’s regulations around operational resilience
- you have strong operational resilience capabilities
- you focus on outcomes, with processes as a means to that end
- you’ve worked with technology teams before and feel comfortable learning their language
- you have experience with vendor selection, especially where third parties contribute to delivering an important business service
- you’re curious, empathetic, and care deeply about clarity in communication
We’re hybrid-remote, and most of your colleagues will not share an office with you on a day-to-day basis. This means you should also have:
- A high degree of comfort adopting new software tools for document drafting, collaboration and communication.
- A love of writing - we have a major amount of written documentation that you will be contributing to, and we place a high degree of importance on clarity and readability (you can find out more here about how we write )