Company Description
Want to deliver tech with purpose, with people who care?
Join an organization that helps keep children safe online.
Who we are?
Headquartered in Perth, Australia, Qoria is an ASX listed global leader in child digital safety technology and services. We are a purpose driven business, operating under the ‘Linewize’ brand in North America and Asia Pacific, under the ‘Smoothwall’ brand in the UK, and under the ‘Qoria’ brand in EMEA. Our solutions are utilized by schools, school districts and their parental communities to protect children from seeing harmful content online, to identify children at risk based on their digital behaviors and to ensure teachers maintain focus and safe learning in the digital classroom. 27k schools and 6 million parents depend on our solutions to keep 22 million children safe in 180 countries around the world.
Job Description
What's the Opportunity ?
Primarily working from home, you will be responsible for the successful installation of Smoothwall’s core cloud products at Multi-Academy Trust and Local Authorities and for the planning and installation of small to medium level installations - FE, Academy, Independent & Primary. You may be required from time-to-time to attend meetings at our Leeds office.
Here's how you'll do it :
The successful candidate will also act as an escalation point for our support team, and occasionally assist with support tickets during peak times of the year. Additionally, there will be close working with the product and engineering teams on the direction of the products.
The key products you will work with are as follows, but there is scope for the role to develop into additional products as needed.
• Smoothwall Monitor
• Smoothwall Cloud Filter
• Smoothwall Cloud Reporting
Qualifications
What you will bring :
• Strong customer engagement skills.
• Very organised, methodical, and analytical
• A proactive mentality
• Ability to quickly learn new skills and adapt to new systems, procedures and environments.
• Confident and professional in communicating with internal and external people.
• Working knowledge of the following technical disciplines:
o Active Directory, DNS, DHCP
o Microsoft Intune, Google Workspace and other MDM solutions
o HTTP, HTTPS, Web proxy and filtering
o Firewall access control
o Networking, including TCP/IP, routing and switching, NAT
Desirable
• Experience working in schools, colleges or other education institutions.
• Understanding of the relevant safeguarding legislation that applies to schools
• UK driving license and own transport.
• 2 years previous experience in a similar role.
• Previous Smoothwall experience
• Industry accreditations (CCNA, CompTIA N+ or similar)
• A technology related degree or equivalent
Additional Information
Why choose Smoothwall by Qoria:
In this role, you can expect:
- Employee share scheme
- Enhanced holiday & family leave
- Tech Allowance
.... and much more
More importantly, you’ll:
- Deliver tech with purpose...
As part of our Support team, your work truly matters. Your creativity, organisational skills and understanding of our tech customers’/clients’ needs will help grow and nurture our membership. This means helping more children stay safe online.
- With people who care...
You’ll work among a tight-knit team of creative professionals who share your passion for enabling safe online environments. We all take ownership of our work, end to end. And at the same time, we really care about growing and winning together.
- Through work that you love...
This role takes skill, energy and resilience. It can also be incredibly rewarding. Here, your efforts will be visible and you’ll love the impact you have
- And a career that you own.
A proven career path forward, with real opportunities to progress your career into other teams and departments within the company. Exposure to industry leading tech, developed in-house by an amazing engineering team. Regular company wide lunch and learn sessions.
We’d love to hear from you. Please submit your application if you would like to be considered for this opportunity.
At this stage we are only accepting applications from those with full working rights.