Ombudsman Analyst I (PCD/PWD)

Description

About CloudWalk:

We are not just another fintech unicorn. We are a pack of dreamers, makers, and tech enthusiasts building the future of payments. With millions of happy customers and a hunger for innovation, we're now expanding our neural network - literally and metaphorically.

About The Job

Affirmative position for people with disabilities, We have 1 available positions for this job posting.

As a member of the Ombudsman team, you will help us to listen attentively to the customer, in order to understand their particularities, especially in more complex cases, delivering practical and definitive solutions to their complaints and feedbacks.

Your job will require collaboration between the Legal and CSE teams to ensure a customer journey based on excellence.

About The Job

Affirmative position for people with disabilities, We have 1 available positions for this job posting.

Your job will require collaboration between the Legal and CSE teams to ensure a customer journey based on excellence.

What You'll Be Doing:

Receiving, handling, monitoring and responding to customer demands;

Interface with our customers through the Ombudsman contact channels (telephone and email);

Drafting responses to Citizen's Demands Registration System (BACEN-RDR) and municipal and state PROCONs;

Keeping tabs and managing administrative demands alongside our legal partners;

Providing advice on customer related situations to the Customer Support Engineering Team

Interfacing with other teams to align strategies and suggest improvement on products and processes.

What You Need To Succeed:

Excellent written and oral communication skills;

Excellent Portuguese communication;

Intermediary English skills;

High attention to details;

Strong organizational skills ;

Good analytical skills;

Fast learning;

Love for technology;

Ability to be flexible to changing priorities in a fast-paced environment;

Previous experience in Consumer law and conflict mediation will be considered a plus.

Join us at CloudWalk, where we’re not just engineering solutions; we’re building a smarter, AI-driven future for payments—together.

By applying for this position, your data will be processed as per Cloudwalk's Privacy Policy that you can read here in Portuguese and here in English.