Responsibilities
- Focus on front of house concierge services and creating an inviting and welcoming environment to our Elastic office.
- Daily walkthroughs of the office to ensure it is operating seamlessly.
- Effectively manages the day-to-day delivery of facilities soft services
through designated suppliers, ensuring the highest standards are achieved. - Implements and utilizes processes using the Elastic way and best practice in line with
Ensures services are delivered that exceed the customers’ expectations and service
level agreements. - Coordinates daily activities of the local team member on-site + various team members throughout Australia on remote sites.
- Support local in-office events.
- Manage lunch program deliveries and maintain office supplies and kitchen stock.
- Maintain a relationship with building management, Security team and janitorial teams, ensuring all systems are functional and issues are dealt with efficiently.
- Work closely and form relationships with local teams to understand and accommodate ongoing needs and report them to your manager.
- Respond to email and slack notifications in a timely manner.
- Be accountable and responsible for ad-hoc projects and initiatives when they arise
- Front of House management
- Vendor management experience
- Technology skills
- Minimum of 1+ years’ FM management experience, including managing contracts
and writing/operating processes and procedures, and building budgets. - Experience in managing third-party suppliers and stakeholder management.
- Experience with office fit-outs and snagging is an advantage.
- Experience raising POs and tracking expenditure and with helpdesk and finance.
- Commercially aware - knowledge of financial terms and principles and is able to
input for management of budgets. - Flexible – able to adapt to changing working environment
- Able to deliver results; strong people and performance management skills; able to evaluate options, develop solutions, and make effective decisions.
- Strong communicator and influencer.
- Manages remedial works expeditiously and in full compliance with all appropriate legislation.
- Leads on customer care and provides assistance to service teams to ensure very high levels of customer satisfaction are delivered.
- Analyses performance and professionalism of specialist suppliers identify alternative strategies where appropriate utilizing latest best practice and innovative ideas.
- Implements continuous improvement in all service lines to drive value to add and control costs.
- Be accountable and responsible for ad-hoc projects and initiatives when they
Arise - Ensure consistency of service standards across the current portfolio and other
- Communication - 360 0 cascading information to customers, peers, and team whilst keeping management team fully informed
- Network – assisting with the production of documents, processes, and information for other work or new projects.
- Networking – keep abreast of best practices within the industry by maintaining
contact with peers in other market sectors.
Experience & Qualities
- 1+ years progressive experience in a hospitality/workplace / facilities role
- Broad experience in Facilities Management and Hospitality Management, in-house events and conference
- IT support experience preferred
- Ability to build effective work relationships at all levels, influence behavior, and lead change.
- Excellent written / verbal communication skills.
- Strong problem solving, troubleshooting skills.
- Effective interpersonal capabilities
- Flexibility to adapt to changing business situations, comfortable working in a high growth, fast-paced environment.
- Effective listener and communicator.
- Writes and speaks clearly and concisely with straightforward communication requirements both written and verbal.
- Exhibits attributes of a good teammate (reliable, prepared, responsive, eager to learn, encouraging). Works collaboratively with others where necessary to achieve goals.
- An ability to roll with the punches is definitely a plus, and sometimes a sense of humor is key!
- Humbleness, understanding cultural diversity, critical thinking, curiosity, confident communication skills.
- Be direct, but respectful and able to communicate even when there are
differences in opinion. - Flexibility within agreed role responsibilities, maintain boundaries and schedules.
- Not afraid of changes to tools and technology
- Be prepared to ask and answer questions
- Be a team player
- Pragmatism and a sense of humor
- A positive attitude
- Educated to Higher National Diploma or A-Level standard is preferred but not essential
- Professional Memberships are an advantage but not essential.
- HS&E qualification (IOSH, NEBOSH) are an advantage but not essential
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