NOC Analyst

Description

Conversant Group is an IT infrastructure and security consulting company founded in 2009 and based in Chattanooga, TN. We are the world’s first Civilian Cybersecurity Force, dedicated to defeating cyber terrorists. To do so, Conversant Group is organized into three battalions: Athena7 which provides infrastructure assessment, strategy and remediation, Grypho5 which offers ongoing managed protection, and Fenix24 which provides rapid restoration in case of a cyberattack.

The Network Operations Center (NOC) Analyst Il is principally responsible for building, evolving, and maintaining a comprehensive maintenance program to ensure that client environments are compliant with Conversant Group standards.

This role will report to the Network Operations Center Manager and work 100% remotely.

An ideal candidate will be able to:

• Manage and perform systems and network maintenance tasks with minimal supervision

• Monitor, document, and report on the efficacy of nightly maintenance tasks

• Develop, monitor, and address routine automated and manually initiated alerts

• Escalate incidents that fall outside of the standard remediation procedures

This role will report to the Network Operations Center Manager and work 100% remotely.

An ideal candidate will be able to:

• Manage and perform systems and network maintenance tasks with minimal supervision

• Monitor, document, and report on the efficacy of nightly maintenance tasks

• Develop, monitor, and address routine automated and manually initiated alerts

• Escalate incidents that fall outside of the standard remediation procedures

Primary Responsibilities

Perform systems and network maintenance tasks and development

Monitor and report on the effectiveness of nightly maintenance tasks

Monitor, acknowledge, triage, and perform routine alerting response

Perform escalation task as required

Develop and manage detailed documentation on exceptions for all clients/updates

Perform routine system and network configuration audits

Maintain operational awareness of client environments

Participate in an On-call rotation

Preferred Skills

Advance knowledge of Remote Maintenance and Management (RMM) tools such as Auvik, NAble N-central, and IT Glue

Knowledge of software and update automation techniques using N-central automation policies and patch management algorithms

Knowledge of incident response tools such as eSentire, CrowdStrike, and Arctic Wolf

Knowledge of Domain Controllers, GPOs, and Active Directory

Exceptional attention to detail

Exceptional communications in any medium and with any audience

Experience monitoring backups

Qualifications

3 -5 years of experience managing maintenance programs for endpoints, servers, network infrastructure, storage, and applications in a large enterprise or managed services provider Bachelor's degree in information technology, related field, or equivalent work history

Experience working for and within IT for the legal industry

Experience in large-scale service delivery in a managed services environment

Why work for us?

We offer a dynamic, innovative work environment with rewarding work - help save our clients from disaster!

We truly value our employees and provide an extraordinary package to prove it, including:

Internal and external learning & development opportunities, including career advancement.

Competitive compensation & benefits.

Scheduled & flexible PTO programs.

Fully remote work options.

Family friendly programs

Care packages

Regular team building events.

Join the world's first Civilian Cybersecurity Force and take your career to the next level!

Description

Primary Responsibilities

Preferred Skills

Qualifications

Conversantgroup