The Role
You will act as our senior triage physiotherapist, reviewing referrals and clinical documentation (“paper triage”) and conducting structured telephone/video assessments to determine suitability for a clinical assessment. You will signpost patients to the right pathway, and contribute to continuous service improvement.
This role does not include the delivery of treatment. You will support the care pathway by undertaking triage based on internal policies and best practise.
This is a new role to the company, your role will be instrumental in supporting the service to develop the physiotherapy arm of the service.
Key Responsibilities
Triage & Assessment
Perform comprehensive triage of referrals and medical records to determine urgency, risk, and appropriate care pathway.
Deliver telephone/video triage using internal policies and best practise to support decision making
Identify exclusions, contraindications and safeguarding concerns and escalate in line with Montu policies and national guidance.
Care Coordination
Provide accurate and timeous record keeping
Signpost internally and externally, escalate and refer internally as required
Service Development & Quality
Lead or contribute to pathway audits, SOP updates, and outcome measurement (e.g., PROMs, time‑to‑treatment metrics).
Support creation of patient education materials and digital triage scripts.
Champion clinical governance, incident reporting, and continuous improvement.
Lead or contribute to service development for physiotherapists in the company
Skills, Experience and Qualifications
Essential
HCPC‑registered Physiotherapist; member of CSP (or equivalent).
Minimum 5 years’ post‑registration experience with at least 2 at Band 6+ level; strong clinical background.
Demonstrable expertise in remote/telephone triage and safety‑netting.
Advanced clinical reasoning, confident autonomous decision‑maker.
Excellent written and verbal communication; able to translate complex info into patient‑friendly language.
Comfortable working in a fast‑paced, tech‑enabled environment (EMRs, telehealth platforms, digital PROMs).
Understanding of safeguarding, GDPR, and clinical governance frameworks.
Desirable
Experience in pain management services, cannabis‑based medicinal products, or other adjunctive therapies.
Prior work within a start‑up/scale‑up or busy healthcare setting.
Experience creating SOPs, audits, or service redesign projects.
What we offer:
Competitive salary
25 days holiday (rising to 27 after one year & 30 after 2 years) + bank holidays
5% matched pension
Cycle-to-work scheme
Opportunities for development and growth
A dynamic and supportive work environment
About Montu
Montu UK is a leading digital health company specialising in cannabis-based medicines (CBPM). We are committed to transforming lives by improving access to safe, effective treatments and offering an exceptional standard of care. Our dynamic and supportive work environment is the perfect place for you to grow professionally while making a meaningful impact on patients’ lives.
