About The Role
A Negotiations Admin plays a strategic and critical role in the success of our clients becoming free of debt. Our Negotiations Department works directly with creditors, agencies and law offices to resolve delinquent accounts in order to negotiate the best possible savings for each client. The Admin will work collaboratively with the Department Directors and Managers with the daily operations of the department including the development, analysis, implementation, and tracking of processes, metric and data tracking, new hire training, and handling interdepartmental issues and requests.
Roles and Responsibilities:
- Handle all daily, weekly, and monthly audits and tasks in a timely manner
- Meet all assigned deadlines for tasks and projects
- Maintain all assigned process workflows in a timely manner
- Working according to established procedures and in line with department priorities
- Provide feedback regarding processes and procedures, and offer solutions to improve area operations, workforce efficiency, and service to internal stakeholders
- Work collaboratively with the management team to help manage daily team analytics and metrics
- Support Negotiations Beehive teams as needed
Qualifications and Skill Requirements:
- Six months within the Negotiations department
- Must be in good performance standing
- No PIPs within the last six months
- No more than one active disciplinary point
- No more than four cumulative disciplinary points in the last six months
- Excellent written, verbal and listening communication skills
- Excellent interpersonal communication skills and ability to interact within all levels or the organization
- Demonstrated ability to build and maintain relationships with both internal and external stakeholders (i.e., management, leadership, creditors, etc.)
- Able to work in a fast-paced environment while obtaining high attention to detail and accuracy in all work product and deliverables
- Demonstrated ability to be persuasive, strategic, analytical, and make sound decisions under pressure
- A true passion for helping people with an outstanding focus on the client’s needs
- Commitment to excellence and high standards
