Mentor Success at Udacity
Ensuring students receive consistently great support from our Mentors is crucial to student success. A strong mentorship is the core pillar of Udacity’s learning product. As the team tasked with designing, executing, delivering, and improving successful Mentor-focused initiatives, Mentor Success is responsible for Mentor wellness and onboarding, performance, payments, support, and engagement. We are a global team with staff in the US, MENA region, and India. We are seeking a dynamic and motivated individual to join our team as a Community Specialist. As part of our mentor team, you will play a crucial role in nurturing and enhancing our community of independent contractors, contributing to the growth and success of our business.
Responsibilities:
- Mentor Community Management:
- Engage with a diverse group of independent contractors, providing support and fostering a collaborative environment.
- Identify and implement strategies to leverage the mentor community for driving business growth.
- Community Engagement and Growth:
- Develop and launch mentor events and track their impact on engagement.
- Collaborate with cross-functional teams to align mentor activities with broader business goals.
- Explore and implement creative approaches to expand and diversify the mentor community.
- Support and Query Management:
- Address mentor support queries promptly and effectively.
- Work closely with mentors to provide additional support, guidance, and resources.
- Collaborate with the support team to ensure timely resolution of mentor-related issues.
- Communication and Advocacy:
- Serve as a liaison between mentors and internal teams, effectively communicating mentor perspectives and needs.
- Advocate for mentor interests within the organization, striving to enhance the overall mentor experience.
Key Skills and Qualifications:
- Bachelor's degree in a related field or equivalent practical experience.
- Proven experience in community management, preferably in a tech or education-focused environment.
- Strong interpersonal and communication skills, with the ability to build and maintain relationships.
- Problem-solving mentality and the ability to handle support queries with empathy and efficiency.
- Creative thinker with a strategic mindset, capable of identifying growth opportunities within the mentor community.
- Comfortable working in a dynamic, fast-paced environment.
- Excellent organizational and multitasking abilities
Ideal, but not required:
- Experience with Udacity’s platform - as a student, Mentor, Reviewer, Session Lead, and/or Tutor.
Benefits:
Experience a rewarding work environment with Udacity's perks and benefits!
- At Udacity, we offer you the flexibility of working from home. We also have in-person collaboration spaces in Mountain View, Cairo, Dubai and Noida and continue to build opportunities for team members to connect in person
- Flexible working hours
- Paid time off
- Comprehensive medical insurance coverage for you and your dependents
- Employee wellness resources and initiatives (access to wellness platforms like Headspace, Modern Health )
- Quarterly wellness day off
- Personalised career development
- Unlimited access to Udacity Nanodegrees
