About the Role:
Develops WFM as an enterprise-wide solution for reporting and capacity planning. Oversees, plans, and prioritizes the goals and responsibilities of the workforce management (WFM) team to ensure reporting, capacity planning and audit standards are exceeded.
What You Will Do:
- Drives adoption of WFM services across the enterprise.
- Establishes strategies, policies, program standards, and critical measurements for the team by assessing and assembling resources.
- Identifies process improvements and implements structure and procedures to improve WFM services and tools utilized within Pathward.
- Understands systems, technology, and communication between business units.
- Ensure checks and balances and other controls are in place for reporting and capacity planning.
- Analyzes results and trends and communicates results to leadership throughout Pathward.
- Analyzes and understands the data and provides solutions based upon the results.
- Ensures the department meets regulatory, compliance, internal and external audit. Initiate corrective action, as necessary.
- Assigns and monitor workflow of direct reports. Oversee and provide feedback on the work performed providing coaching and development opportunities as needed.
- Responsible for hiring, coaching, and performance management of direct reports.
- Other duties as assigned
What You Will Need:
- Bachelor's degree or equivalent education and work experience
- Typically, 5+ years with bachelor's or equivalent
- Attention to detail
- The ability to manage multiple, competing priorities
- Strong written and verbal communication skills
- Self Sufficient and well organized
- Sound decision making skills
The responsibilities listed above are not all inclusive and may be changed at any time.
Salary range: $69,098.54 – $127,614.10
The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate’s experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. Ranges may be modified in the future.
This role is also eligible for an annual performance-based incentive opportunity. Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.
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