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Manager, Salesforce Technical Architect

New Delhi, India
Management

We are adding to our very talented Technical team! Looking for a Manager Technical Architect to work in an incredibly cutting-edge space - AI, Einstein, and Salesforce.com!

The Manager Technical Architect will potentially contribute to our Lead-To-Cash & Field Service portfolios. We are building a best-in-class team and this role will have the opportunity to make significant contributions to our success by working with the rest of our talented team, exciting customers, and partnering closely with our AI Team!

Responsibilities:

  • Become a certified and recognized Salesforce expert
  • Collaborate with Project teams and recommend optimal solutions that will be within budget and time but do not compromise on quality
  • Be a technical expert to customers and recommend them with best-in-class solutions on the Salesforce platform
  • Help with internal code reviews and make sure the team adheres to Platform Best Practices
  • Help the team in pre-sales when required to scope complex solutions and come up with proposals
  • Mentor resources and help the team in building a wealth of documentation and content
  • Provide guidance on the application and integration development best practices, Enterprise Architecture standards, functional and technical solution architecture & design, environment management, testing, and Salesforce Platform education
  • Drive the creation of application and technical design documents which leverage Salesforce best practices and effectively integrate Salesforce into the customer’s infrastructure
  • Contribute to the growth of the Services Practice by identifying and leading internal strategic initiatives to grow the consulting practice, leveraging junior teammates to achieve individual as well as team growth; serving as an active contributor to the practice knowledge and resource base; mentor, educate, and enrich technical and non-technical Salesforce customer and partner colleagues
  • The technical manager will provide guidance for all members of the team when it comes to designing, building, and implementing
  • You will have the opportunity to work closely with the projects and leadership team to lead and own the technical work streams for the projects you reassigned
  • The technical manager is the point person for any issues that arise within the team
  • You are responsible for making key decisions for technical issues related to the projects you lead
  • You are the communication source between clients and the leadership of the company
  • The technical manager must also perform management tasks for the team. These duties include conducting employee reviews, handling employee challenges, regular 1:1 and team checks with respect to Team’s Forecast, productivity, and utilization

 

Qualifications

  • 9+ years of working on Salesforce platform on the technical and managing side (programming, architecture, or on the Solution side)
  • Bachelor's degree in computer science, information systems, or other technology-related fields
  • Must have led and managed at least 2+ full implementations that include integrations with other applications like SAP, Oracle
  • Strong understanding of multi-tenant architecture, integration architecture and possess the ability to recommend solutions to customers with confidence
  • Strong communication skills and ability to speak about the platform in front of any executive team
  • Must possess the ability to design solutions impromptu, on the fly
  • Must have a solid understanding of CI/CD solutions
  • Salesforce Architect Certifications (Application and System Architect) is a plus
  • Experience working on other technology platforms like SAP, Oracle, MS Dynamics, etc
  • Solid understanding of PaaS & IaaS platforms like Heroku, AWS, Azure
  • Hands-on development skills on Apex, Lightning Components, and Asynchronous framework
  • Understand mobile platforms and considerations
  • Prior experience with 1 or more clouds such as FSL, CPQ, Billing, Subscription Management, DocuSign would be a plus
  • Must have Team management experience and should have at least managed 3-5 Salesforce developers directly

Leadership Qualities

  • Passionate about Customer Success
  • Always learning, approaches each interaction with an open mind, a great listener, and hands-on
  • Ability to move fast and drive business value and results
  • Passionate about Team management and helping grow your team members
  • Hands-on experience with project management tools and applications is a must
  • Demonstrable experience in influencing stakeholders, challenging status quo, bringing new ideas to fruition, and continuously improving processes
  • Ability to understand business and technical requirements, capture and summarize key points, and communicate them at levels appropriate to your audience
  • Take Initiative. You’re proactive in your approach and strive to bring new ideas to the company
  • Problem Solver. You have a passion for solving problems through tools and automation
  • You approach challenges with a sense of urgency and accountability and avoid being the bottleneck for others
    Technical. Prior technical experience that allows you to engage with technical stakeholders to translate business requirements into technical specifications
  • Collaborative. You thrive in a fast-paced team environment. You proactively collaborate with people across functions and levels. Ability to successfully collaborate with multiple geographically distributed technical functions
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