Manager, Revenue Cycle Training

Job Summary:

The Manager, Revenue Cycle Training effectively leads the Revenue Cycle Trainer team to support training & quality control initiatives, drive operations efficiency, and enhance workplace performance. Oversees team to ensure effective development, coordination and presentation of processes, soft skill and technical training, and development programs for all Revenue Cycle teammates. Assess developmental needs to drive training and QA/QC initiatives. Supports the establishment and coordination of a departmental-wide approach to training, development and quality. Develops and executes innovative strategies to ensure the organization has the necessary skills and competencies to meet company business plans.

PRIMARY RESPONSIBILITIES:

• Experience with management of large teams, including supervision of training and quality assurance teams.

• Experience with directing self and others in areas of responsibility such as creation of training documents and curriculums, revision / modification of current SOPs, and other training areas in a revenue cycle space.

• Assists with feedback for hiring, discipline, and performance evaluations, 

• Designs and develops Revenue Cycle Management standard process billing training, new hire training, soft skills training, customer service and other business training using instructor led, blended and e-learning formats.

• Function as a work leader, providing operational support, training staff, and conducting audits on work quality.

• Assess, process, and oversee workflow, handling the daily scheduling of employee breaks and coverage of workstations.

• Design and develop standard processes for a departmental Quality Control process. 

• Delivers internal training for new hires and incumbents. Delivers external vendor developed training. Uses instructor led, blended, online and distance learning methods (i.e. Zoom, etc.).

• Review and approve assigned work, while maintaining records on individual quality performance.

• Act as first point of contact on technical, procedural, and policy questions. 

• Drives the creation and documentation of processes, including work instructions, desk procedures, guide aids, and other reference or instructional content.

• Utilizes analysis tools to identify skills/competency gaps and establishes measures to track progress.

• Coordinate training events.

• Maintains and delivers centralized cross functional knowledge base, deployed to and used by large teams.

• Develops training to meet identified skill proficiencies for Revenue Cycle Management positions.

• Provides internal consulting to individuals and departments on training and development opportunities that will enhance their performance.

• Researches, evaluates and manages external training vendors.

• Continually refines and improves training curriculum based on feedback from customers and training evaluations.  

• Stays current on training industry developments and best practices.

• Administers training logistics.

• This role may have occasional access to PCI and PHI both in paper and electronic form and could have occasional access to various technologies to access PCI and PHI (paper and electronic) to perform the job.

QUALIFICATIONS:

• Bachelors degree required, or equivalent experience.

• 5-7 years experience in training design, curriculum development, and delivery.

• Knowledge of healthcare billing required.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Competent in the use of Microsoft products (Word, Excel, PowerPoint, Access). 

• Experience with courseware used to develop online education preferred.

• Ability to self-start, work independently, as well as a member of various teams and committees, while adhering to timelines on a consistent basis with a minimum of assistance. 

• Proven strong verbal, written and interpersonal communication skills. 

• Effective team player, ability to work within a cross-functional team a must.

• Commitment to excellence and high standards.

• Ability to work with all levels of management and a diversity of individuals at all organizational levels.

• Strong organizational, problem solving, and analytical skills; ability to manage multiple priorities, projects and workflow.

• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

PHYSICAL DEMANDS & WORK ENVIRONMENT:

• Duties are typically performed in an office setting.

• Position requires the ability to use a computer keyboard, communicate over the telephone and read printed material.

Travel required for this position:

No   ☐  or Yes   ☒ :  If yes state anticipated percent for travel:  Travel may be required, 20%