CSQ325R54
At Databricks we work on some of the most complex distributed processing and machine learning problems in the world and our customers challenge us daily with interesting new big data and AI use cases. As Manager, Resident Solutions Architects at Databricks, you will provide strategic leadership for delivering professional services engagements to high-value Databricks customers, helping shape the future big data and machine learning landscape for leading Fortune 500 organisations. You will report directly to the Director for Professional Services.
In the Manager, Professional Services role, you will be in a people-leadership capacity, responsible for core aspects of building and managing the Resident Solutions Architect team. Through your oversight and mentorship, this team will guide our largest customers, implementing pipelines spanning data engineering through model building and deployment, plus other technical tasks to help customers get value out of their data with Databricks. Your responsibilities will include hiring and developing the team, and providing oversight of customer projects to ensure they are managed and delivered to target and exacting standards.
The impact you will have:
- You will achieve regional team targets for billable utilisation and hiring
- You will partner with account executives, customer success and field engineering leaders while guiding Resident Solutions Architects to achieve success with professional services projects with customers
- Help resolve customer concerns on strategic accounts and professional services engagements
- Analyze operational processes, escalation procedures and perform training needs assessments for identifying opportunities for services delivery improvements and contribution to customers.
- Manage a team of Resident Solution Architects and act in a supportive manager capacity, including handling escalations, mentoring team members, building a career path for the assigned team members.
What we look for:
- 4+ years of management experience managing consultant/delivery teams or solution architects.
- 5+ years individual contributor experience as a hands-on technical solutions architect that will allow you to act in a supportive manager capacity with technical architects that report to you.
- Experience driving software platform adoption in Fortune 500 organisations in markets such as: Finance, Media, Retail, Telco, Energy, and Healthcare.
- Implement a project schedule with experience with customer engagement.
- Experience with Databricks products, Spark ecosystem, and/or direct competitors.
Benefits
- Private hospital plan and extras cover
- Life, disability and income protection coverage
- SuperannuationEquity awards
- Enhanced Parental Leaves
- Fitness reimbursement
- Annual career development fund
- Home office & work headphones reimbursement
- Business travel accident insurance
- Mental wellness resources
- Employee referral bonus
