About the Role:
The Manager of Operations Support is a fast learning, strong people leader, with excellent communication skills who is responsible for a team of Partner Quality Specialists. Core functions include leading and directing the work of the Partner Operations team, acting as a point of escalation, and ensuring the team is maintaining compliance with governmental regulations, internal guidelines, and payment network rules.
What You Will Do:
- Manages a team of Partner Quality Specialists by providing guidance, support, and direction to team members to ensure the achievement of departmental objectives.
- Interview, hire, onboard, lead, and maximize team performance by monitoring progress toward goals.
- Completes performance management by monitoring and evaluating team performance, providing regular feedback and coaching to enhance team productivity and effectiveness, and address any performance issues as they occur.
- Perform routine quality review of the staff’s work to ensure processes are being followed and coach as necessary.
- Ensure adherence to company policies, procedures, guidelines, and regulatory requirements to maintain compliance and minimize risk.
- Manages the initial and on-going training of team members.
- Proactively identify opportunities for process improvement and efficiency gains, driving continuous improvement initiatives within the department.
- Implement and maintain efficient operational processes to streamline workflows and optimize resource utilization.
- Work closely with various departments and teams to facilitate cross-functional initiatives, projects, and processes.
- Foster a collaborative work environment by promoting teamwork, communication, and knowledge sharing across departments.
- Cross functional collaboration with internal teams and Partners to drive successful program implementations and set up new program concepts.
- Ensure delivery of superior service to our partners, both internal and external.
- Prepare and present regular reports on team performance, operational metrics, and key performance indicators to senior management.
- Becomes an expert in network association and payments industry rules and regulations.
- Maintains thorough knowledge of contractual relationships between all parties and ensures compliance with all contractual obligations around service delivery.
- Perform other duties as assigned.
What You Will Need:
- Bachelor's degree in Business Administration, Management, or a related field.
- 5+ years of relevant experience with associate’s or equivalent
- Previous experience in a leadership or supervisory role preferred, but not required.
- Payments and/or banking experience
- Strong interpersonal skills with the ability to build rapport and motivate team members.
- Excellent communication skills, both verbal and written.
- Analytical mindset with the ability to analyze data and make informed decisions.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
- Strong organizational skills with a keen attention to detail.
The responsibilities listed above are not all inclusive and may be changed at any time.
Salary range: $57,582.12 – $106,345.10
The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate’s experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. Ranges may be modified in the future.
This role is also eligible for an annual performance-based incentive opportunity. Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.
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