Manager, Patient Engagement

Description

We are searching for a Manager, Patient Engagement to join the team! This manager is responsible for defining the strategy, planning and performance of ACS patient communications. This role will maintain communications with partner practices and continuous improvement of patient engagement initiatives to build strong relationships to meet quality and performance goals. This role will collaborate with various internal departments to develop and achieve continuous improvement of marketing content, communications and operations.

Essential Duties and Responsibilities:

Develop patient engagement strategy and planning for various lines of business,

support of key results (KRs) and product launch planning.

Manage and coordinate content development and activities for execution of effective multi-channel communications to comply with health literacy and other patient-facing best practices.

Foster patient experience with a keen eye on how patients will interpret and feel when encountering required and non-required communications including but not limited to direct mail, print, digital, SMS, email and in-clinic communications.

Optimize and oversee report generation, quality control procedures, standard operating procedures and documentation.

General project management, including creating timelines for deliverables, setting and keeping deadlines, assisting with brainstorming and strategy meetings and coordinating with outside vendors.

Interpreting market data, competitive intelligence and performance results to further refine segments and marketing strategies.

Supporting and personally contributing to the creation and adoption of operational process improvements.

Other duties as assigned

Required Skills and Abilities:

Promote and foster a professional, positive, dynamic team environment through exemplary leadership.

Negotiate the purchase of goods and services from print and technology vendor/s in accordance with company purchasing policies and budgetary restrictions.

Collaborate across departments including marketing, product, program owners to understand stakeholder needs, strategy and business objectives.

Build system for reporting and tracking campaign performance.

Stay up to date with patient experience/engagement, digital technology and direct mail regulations and trends.

Effectively prioritizing and personally managing a variety of projects and tasks to meet deadlines and budget targets.

Take a multi-faceted and creative approach to problem solving.

Required Education and Experience:

Bachelor’s Degree

5 Years Channel Marketing & Project Management Experience

Preferred Education and Experience:

Master’s Degree

Direct Mail, Text Messaging, Print, Email, Media

Project Management Certification

If you are passionate about transforming the healthcare system into one that best serves the needs of patients, doctors, and society, we’d love for you to join us!

Who We Are:

Aledade is a leader in population health that is using innovative, value based solutions to transform the way physicians interact with their patients. We are on a mission to change healthcare for the better and solve complex problems within the healthcare system.

We follow the simple but radical idea that Aledade only succeeds when our partner practices succeed. From our cutting-edge technology platform to practice transformation services, we provide physicians with everything they need to create and run an accountable care organization (ACO), revamping the way they practice and getting them back to where they should be: quarterbacking their patients’ health care!

Our customized solutions help clinicians in communities across America preserve their autonomy, deliver better care to their patients, reduce overall costs, and keep independent physician practices flourishing.

What Does This Mean for You?

At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness, and a desire to learn. You will work with team members that bring a wide range of experiences, interests, backgrounds, beliefs, and achievements to their work, united by a shared passion for public health and a commitment to the Aledade mission.

We’ve recently been recognized as a Top Workplace by The Washington Post, Best Workplace in HealthCare & Biopharma, Top 100 Best Small & Medium Workplaces, Glassdoor Best Places to Work, a Best and Brightest Companies to Work for in the Nation, a Tech Tribune 10 Best Tech Startups in Maryland and Bethesda, Best Tech for Good, Best Workplaces for Millennials, Best Workplaces for Women, Best Workplaces for Parents, Top Workplaces USA, and a Healthcare Industry Top Workplace.

That’s because the things that matter to you also matter to us!

In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the needs of our part-time team-members:

Flexible work schedules and ability to work remotely available for many roles

Paid time off plan - prorated basis

Paid Volunteer Days

11 paid holidays

401(k) with up to 4% match

Stock options

And more!

At Aledade, we don’t just accept differences, we celebrate them! We strive to attract, develop, and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance, and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.

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