The position
This is an exciting time to join Remote and make a personal difference in the global employment space as a Manager, Global Payroll Implementation, joining our Global Payroll Solutions team.
As a dynamic and energetic professional, the Manager, Global Payroll Implementation will own the planning and implementation of Remote’s Global Payroll customer onboarding.
This role will work with large globally distributed teams, therefore a clear understanding of how to manage teams asynchronously, will be crucial to the success of these teams.
You will be reporting to the Director, Global Payroll Implementation & Experience.
What this job can offer you
- Lead, Manage & Hire a globally distributed team of Payroll Implementation Specialists; grow & develop the team through coaching and mentorship.
- Own the end-to-end Payroll Customer Implementation process of onboarding international customers to the Remote Global Payroll platform to include:
- develop and implement detailed standard operating procedures
- ensuring every country has detailed government payroll compliance regulations documented
- develop and implement operational processes that scale for large growth and efficiency in a fast paced environment
- track, monitor and continuously improve the team’s performance on key metrics to meet the business goals.
- identify opportunities for efficiencies in the product that create a better user experience.
- Respond and resolve all customer escalations through positive solutions that contribute to high customer retention rates.
- Be the SME for multiple teams across the organization to answer queries and drive knowledge resources.
- Collaborate cohesively with Sales, Customer Experience, Operations, Product & Engineering, Tax & Payments, Finance, Vendor Relations and other teams across the organization to provide best in-class onboarding to our new customers and ensure we are compliant with global payroll regulations.
What you bring
- Global Payroll experience with multiple countries with a primary focus on UAE.
- Global Payroll Customer Implementation experience in a SaaS environment.
- Team management or customer account management or equivalent experience.
- Advanced knowledge in implementing customer’s payroll structure in multiple countries to ensure statutory compliance.
- You are passionate about leading and growing a team.
- Strong knowledge of creating standard operating procedures.
- Critical problem-solving abilities with excellent and empathetic communications skills.
- Ability to adapt to a fast-paced, international work environment with a passion for making an impact.
- Advance experience with scaling processes, automating repetitive tasks and driving metrics to deliver results that will meet or exceed business goals.
- Proficient in using Google Sheets and working in a MacBook Pro environment.
- Not required but is considered a plus if you have a working knowledge of Monday.com, Zendesk, Notion, Slack and Salesforce.
- You understand the need and ideal to work largely asynchronously.
- It's not required to have experience working remotely, but is considered a plus.
- Required: You must write and speak fluent English.
Remote Compensation Philosophy
Remote’s Total Rewards philosophy is to ensure fair unbiased compensation and fair pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labour practices and therefore pay a minimum annual salary of USD 40,000 per year, in all locations throughout the world. Actual compensation may vary based upon geographical location, experience, and/or skill level. However, it will never be below our minimum global compensation mentioned.
Practicals
- Report to: Director, Global Payroll Implementation & Experience
- Team: Global Payroll Solutions
- Location: UAE / Timezones: UTC +3 or UTC +4
- Start date: As soon as possible
Application process
- (async) Profile review
- Interview with recruiter
- Interview with Team Managers
- Interview with Director, Global Payroll Implementation & Experience
- (async) Offer
