Our sales team works with a best-of-breed product that solves real problems for our customers. Sellers follow a well-defined methodology that helps them identify the customer's unique needs and clearly communicate the value of the Datadog product. Whether you're looking to learn from the best or be the best, the Datadog sales team is dedicated to furthering personal development and team success
Datadog is scaling our Customer Success team as our product gains more traction in the market. We’re looking for a Manager of Customer Success to hire, coach, and manage a team of Customer Success Associates (CSA’s). Your team is responsible for the customer relationship, renewals, and growth across our existing customer base. We were recently named in Forbes top 100 next leaders in cloud computing and on Deloitte’s Fast 500. This is an opportunity to join a company that’s a leader in the space, and early enough to contribute impactful work.
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What You'll Do:
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Manage, lead, mentor and train a team of Customer Success Associates
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Coach team to proactively work with customers to find expansion opportunities and increase loyalty and retention
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Identify and qualify growth opportunities for added value within smaller customers, assigned accounts and ensure high retention and renewal rates
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Serve as an escalation point between customers and internal Datadog teams to ensure customer success and adoption
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Act as an internal advocate for our customers putting their best interests first
Who You Are:
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3+ years in a Customer Success or Account Management role in the SaaS space
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2+ years experience managing a high performing team of Customer Success Managers
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Experience in the B2B tech space or with subscription based software preferred
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A customer first mindset and approach to all interactions both internal and external
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Ability to complete and influence full cycle sales process
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Strong multi-task management skills across a varied set of responsibilities, in a fast-paced environment
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.
Benefits and Growth:
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Continuously provide product training
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
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Offer best of breed on-boarding
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Train you on sales methodologies (MEDDIC and CoM)
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Offer highly competitive benefits
- Continuous Career Development Opportunities
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
Datadog is a monitoring service for hybrid cloud applications, assisting organizations in improving agility, increasing efficiency, and providing end-to-end visibility across the application and organization. These capabilities are provided on a SaaS-based data analytics platform that enables DevOps and other teams to accelerate go-to-market efforts, ensure application uptime, and successfully complete digital transformation initiatives.
