Description
At Granicus, we understand that public interest technology isn't a one-size-fits-all solution. That's why we developed the Government Experience Cloud — a purpose-built platform to enhance internal and external operations, community engagement, resident services, and trust in government. Acknowledging that technology alone isn't enough to drive change, our skilled experience design agency, efficient implementation practices, and robust data-driven insights, catalyze meaningful change in communities worldwide. Our unwavering commitment to the power of people, process, and technology sets us apart, enabling us to deliver excellence consistently.
This role sits within our broad GXC Services team, which spans our agency, implementation, customer success and customer support teams.
Who We Are: The Customer Experience Analyst Manager is a critical role in GovTech transformation. This role will be accountable for managing a team of Customer Experience Analysts who are responsible for creating materials using analytics to provide data driven insights for Government Experience Cloud customers to measure against their desired outcomes.
How We Show Up to Work: The Experience Analyst Manager will work closely with our cross-functional Government Experience Cloud team ensuring the team provides day-to-day customer experience insights, to support the accurate scoping, profitable on-time and on-target delivery, quality assurance, and ongoing growth of accounts. Supporting the Experience Managers with the data insights to effectively manage their book of business.
The Experience Analyst Manager holds the key responsibility of overseeing the review, analysis, and presentation of qualitative and quantitative insights exclusively to internal stakeholders. We are seeking strong candidates who are passionate about managing a high functioning a team, understand customer behavior and have a strong desire to join a dynamic, engaged, and high-achieving organization.
The ideal candidate brings experience in managing a data-driven Customer Success motion and/or data driven consulting. Crucially, you are able to work cross-functionally to accomplish the overall goal of supporting the growth of the customer experience and the success of your team. You are a dynamic corporate citizen reliably contributing to improvement and adherence of business processes, and an active corporate athlete relentlessly pursuing advancement of core competencies.
PLEASE NOTE - You must reside in Costa Rica to be considered for this position. Candidates living in other countries cannot be considered at this time.
At Granicus, we understand that public interest technology isn't a one-size-fits-all solution. That's why we developed the Government Experience Cloud — a purpose-built platform to enhance internal and external operations, community engagement, resident services, and trust in government. Acknowledging that technology alone isn't enough to drive change, our skilled experience design agency, efficient implementation practices, and robust data-driven insights, catalyze meaningful change in communities worldwide. Our unwavering commitment to the power of people, process, and technology sets us apart, enabling us to deliver excellence consistently.
This role sits within our broad GXC Services team, which spans our agency, implementation, customer success and customer support teams.
Who We Are: The Customer Experience Analyst Manager is a critical role in GovTech transformation. This role will be accountable for managing a team of Customer Experience Analysts who are responsible for creating materials using analytics to provide data driven insights for Government Experience Cloud customers to measure against their desired outcomes.
How We Show Up to Work: The Experience Analyst Manager will work closely with our cross-functional Government Experience Cloud team ensuring the team provides day-to-day customer experience insights, to support the accurate scoping, profitable on-time and on-target delivery, quality assurance, and ongoing growth of accounts. Supporting the Experience Managers with the data insights to effectively manage their book of business.
The Experience Analyst Manager holds the key responsibility of overseeing the review, analysis, and presentation of qualitative and quantitative insights exclusively to internal stakeholders. We are seeking strong candidates who are passionate about managing a high functioning a team, understand customer behavior and have a strong desire to join a dynamic, engaged, and high-achieving organization.
The ideal candidate brings experience in managing a data-driven Customer Success motion and/or data driven consulting. Crucially, you are able to work cross-functionally to accomplish the overall goal of supporting the growth of the customer experience and the success of your team. You are a dynamic corporate citizen reliably contributing to improvement and adherence of business processes, and an active corporate athlete relentlessly pursuing advancement of core competencies.
PLEASE NOTE - You must reside in Costa Rica to be considered for this position. Candidates living in other countries cannot be considered at this time.
What your impact will look like here:
You'll love this job if you have / can:
Security and Privacy Requirements:
At Granicus and its affiliates, we build transparent, inclusive, and safe spaces for everyone who wants to be a part of our journey. A few culture highlights include –
- Employee Resource Groups to encourage diverse voices
- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work life balance and current affairs.
- Teams communities focused on wellness, art, furbabies, family, parenting, and more.
- We bring in special guests from time to time to discuss issues that impact our employee population
The Company - Serving the People Who Serve the People
The Impact
