Lead Technical Product Manager - Developer Products
US, Remote
Who is BigCommerce
BigCommerce (Nasdaq: BIGC) is a leading software-as-a-service (SaaS) ecommerce platform that empowers merchants of all sizes to build, innovate, and grow their businesses online. As a leading open SaaS solution, BigCommerce provides merchants sophisticated enterprise-grade functionality, customization, and performance with simplicity and ease-of-use. Tens of thousands of B2B and B2C companies across 120 countries and numerous industries use BigCommerce to create beautiful, engaging online stores, including Ben & Jerry’s, Skullcandy, Sony, and Woolrich. Headquartered in Austin, BigCommerce has offices in San Francisco, Sydney, and London.
Our mission is to power unrivaled ecommerce success at every stage of our customers’ growth. We equip growing businesses with the world’s most effective platform for creating beautiful stores, attracting customers wherever they shop, and generating sales. Online businesses using Bigcommerce can outsell and outperform those on other platforms.
About the role
We are looking for a Lead Technical Product Manager to focus on BigCommerce’s developer-facing products and other technical initiatives. As a part of this role, you will work closely with several engineering teams, our API strategy group, as well as the rest of the Product & Engineering organization. Based on the candidate, the teams & projects you work with will be focused on either frontend or backend developer products. In this role, you will need to be working with cross-functional stakeholders such as Marketing, PR, Strategic Business Development Team and other teams to make sure that there’s a cohesive strategy for delivering excellent developer experiences wherever BigCommerce’s developer platform is used. Our platform is used by tens of thousands of developers globally to process billions of dollars of merchant revenue each year.
What you’ll do:
- Become an expert on our customers in the BigCommerce developer community and be able to advocate for their problems and needs
- Gather inputs from cross-functional stakeholders (Marketing, Business Development, Sales, Finance etc)
- Define and communicate business outcomes and performance metrics to key stakeholders throughout the organization
- Enthusiastically lead your teams, consisting of developers, designers, and quality engineers, towards your vision with effective delivery
- Work collaboratively with your teams to break complex projects into small projects, with each iteration adding more customer value
- Prepare comprehensive Epics & Stories for your development teams
- Explain to the development team(s) all details of stories before/over development (organization of explanation process — planning, grooming meetings etc.)
- Work with the Product Design team to design & prototype new features as appropriate
- Validate new functionality with customers before development
- Demo new functionality to the stakeholders, the organization and customers
- Analyze the entire product and propose ways to improve it
- Analyze data to measure the impact of product improvements, and then iterate to constantly optimize performance
Who you are:
- Depending on the size and type of teams/companies you’ve worked at in the past, that could translate to anywhere from 5 to 8+ years’ experience in a hands-on technical product management role
- Minimum of 5 years of experience in technical product management
- An expert on the needs of either frontend or backend software developers in ecommerce or a similar context
- Strong technical background with an understanding of software development processes and methodologies
- Proficient in technical competitive analysis, technical feature prioritization, and trade-off analysis
- Strong presentation skills and the ability to communicate complex technical information effectively
- Familiarity with REST and GraphQL APIs in an integration context
- You have worked in SCRUM Agile methodologies and understand the process
- You’re passionate about building next-generation products for the fast-growing ecommerce industry
- You have worked on platform artifacts and understand services, APIs and frameworks
- You have a laser focus on the customer which enables you to have a deep understanding of their pain points and how they use the product
- You use data to inform and defend your decisions
- You’re able to develop a long term plan and then work with the team to break it into smaller chunks, each adding more customer value
- You value market research and, when it comes to the competition, you have your finger on the pulse
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