Knowledge Base Specialist

Description

Remofirst empowers employers to be free from geographical boundaries when accessing talent, allowing employees to pursue opportunities wherever they may exist. We are on a mission to be the FIRST to truly revolutionize the industry and be a generational company.

Our platform offers a full-range people management tool, and employee benefits like health insurance, and financial benefits, and enabling clients to hire anyone from anywhere with one click. Remofirst manages employees and contractors for Fortune 500 companies (e.g., Microsoft, Mastercard) and the best startups worldwide (e.g., TransferGo).

We are a small but strong team of 95+ people (and growing) hyper-focused on delivering a world-class platform and unparalleled service with our industry-leading partnerships. To help accelerate our growth and pace of delivery, we are looking for a talented Knowledge Base Specialist to help spearhead the overall look and feel of our features and services.

We are seeking a motivated and detail-oriented individual to join our team as a Knowledge Base Specialist.

This entry-level position is ideal for a student or recent graduate who is passionate about writing and eager to begin a career in software and product development. The successful candidate will play a critical role in maintaining and enhancing our knowledge base, ensuring that it remains a valuable resource for our product squads and end-users.

We are seeking a motivated and detail-oriented individual to join our team as a Knowledge Base Specialist.

What you'll be doing:

Collaborate with various product squads to gather information on new features and updates.

Write, edit, and maintain comprehensive articles and documentation for the knowledge base.

Ensure that existing articles are regularly reviewed, updated, and remain accurate.

Assist in organizing and categorizing knowledge base content for ease of use.

Work closely with technical teams to understand complex features and translate them into user-friendly content.

Monitor feedback and usage metrics to continually improve the quality and relevance of the knowledge base.

Participate in regular meetings with product squads to stay informed about upcoming changes and updates.

What you’ll need:

Currently pursuing or recently completed a degree in computer science, information technology, or a related field.

Excellent written and verbal communication skills.

Strong attention to detail and organizational skills.

Ability to quickly learn and understand new software features and technical concepts.

Proficiency with content management systems and knowledge base tools.

Basic understanding of software development processes and methodologies is a plus.

Ability to work independently and as part of a team.

Enthusiastic about starting a career in software and product development.

Skills:

Experience with writing or creating documentation for software products.

Basic knowledge of HTML, CSS, or other web technologies.

Strong research and analytical skills.

Ability to handle multiple tasks and prioritize effectively.

Why work at Remofirst?

Startup environment. Remofirst is an early-stage start-up. You have a voice and can influence and grow rapidly.

Build & Scale From Scratch. Experience hyper-growth scale and help us build a great team of professionals worldwide that can help us achieve this ambitious vision.

Work for a Market Leader. Scale a project that counts market-leading companies like Microsoft, Mastercard, and more as happy customers.

Compensation and perks are great! Competitive compensation. Work equipment of your choice. 100% remote work. PTO regulated by local statutory.

Culture. We lead with respect, kindness, and the right to fail. We value hard yet smart work. Diversity and inclusion are part of our DNA.