Hi, we're Oscar. We're hiring an IT Technician to join our IT team.
Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.
About the role
The IT Technician role at Oscar is an escalated IT support position for all technical needs at Oscar. In this role you will take ownership of any escalated issues from our front line IT Analysts due to onboarding, off-boarding, and day-to-day support escalations of all Oscar employees and contractors. This role requires more in depth technical troubleshooting skills and professional communication with end users for full resolution in accordance with IT’s SLA agreements. You will provide second-line support to Oscar employees and contractors. You will tackle escalated technical issues and ensures compliance with SLAs. You will also focus on improving core tools on Mac, Linux, and ChromeOS to enhance user experiences.
You will report to the Manager, IT Services.
Work Location
Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission.
This is a hybrid role in our New York City office (in Hudson Square). You will work part of the time in the office and part of the time remote / work-from-home. #LI-Hybrid
Pay Transparency
The base pay for this role is: $28.85 - $37.86 per hour. You are also eligible for employee benefits and monthly vacation accrual at a rate of 10 days per year.
Responsibilities
- Develop a deep understanding of Oscar’s internal IT functions to provide elevated support within our defined SLAs
- Follow existing policies and procedures when assisting clients to ensure proper handling of requests, making suggestions for improvement when appropriate
- Participate in an on-call rotation to handle off-hours escalated support requests
- Create and improve our IT documentation and runbooks
Qualifications
- 1+ years supporting large environments of Mac and Chrome OS users
- 1+ years ability to patiently troubleshoot issues while helping to educate end users
- 1+ years knowledge about the latest tools and methods for managing meeting environments
- 1+ years experience with inventory control and provisioning laptops
- 1+ years experience with IT service desk tools such as ServiceNow, Zendesk, JIRA, FreshDesk
Bonus Points
- Apple Certified Support Professional
- Experience with Google Workplace
- Experience with JAMF
- Familiarity with HIPAA and PHI compliance requirements and best practices
- Experience with inventory control and provisioning laptops
