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IT Support Technician (Poland)

Remote, PL
Customer Service

Tens of millions of Americans are unable to manage their chronic conditions with commercial medications. Using specialized compounded formulas tailored to individual patient needs, Henry helps people who have been left behind by the commercial market, all while remaining easy, accessible, and affordable. Our customers get access to the care they need and save thousands of dollars on out-of-pocket healthcare expenses per year!

Enjoy the casual culture, remote-first workplace, and generous PTO/benefits! 

Apply today to make a direct, daily impact in one of the fastest-growing startups in the country - we are excited to meet you!

Overview:
As an IT Support Technician at Henry Meds, you will play a crucial role in maintaining our IT infrastructure and employee experience. Your primary responsibilities will include employee onboarding and breakdowns, employee endpoint management, and resolving tech support requests. You will be instrumental in ensuring that our technological infrastructure runs smoothly and efficiently, supporting our team’s ability to excel in their roles.

 Key Responsibilities:

  • First point of contact for IT-related queries, resolving issues related to employee equipment.
  • Scripting and Automation: Maintaining and deploying scripts via MDM and automating processes to improve efficiency and effectiveness in resolving IT issues.
  • Maintenance & patching of all Windows and macOS machines using our Hexnode MDM.
  • Assist in the setup and ongoing support of all software and hardware, ensuring they are up to date, secure and functional.
  • Set up new accounts and hardware for new employees, ensuring a smooth onboarding experience.
  • Breaking down accounts and arranging for return of equipment for employees leaving the company.
  • Investigate and resolve employee support tickets related to hardware, software, and malware issues promptly and efficiently.
  • Provide training to employees to enhance their understanding of IT services and security best practices.
  • Admin of various employee-facing systems such as Google Workspace, Slack, and ZenDesk Talk, ensuring their smooth operation and accessibility.
  • Maintain clear and effective communication with colleagues, understanding their needs, and providing timely IT support.

Qualifications:

  • 1-3 years experience as an IT Support Technician, with a strong focus on end-user support.
  • Familiarity with scripting languages such as Python, Bash, or PowerShell.
  • Experience in supporting both macOS and Windows environments.
  • Experience working with an MDM solution like Hexnode, Jamf, Intune, etc.
  • Excellent problem-solving skills and the ability to work under pressure.
  • Eager to learn and adapt to new technologies.
  • Strong communication and interpersonal skills.
  • A team player with a proactive and positive attitude.
  • Availability to work in the afternoons/evenings

Compensation:

13,500 zł per month, B2B contract.

Equal Opportunity Statement:

Henry Meds is committed to promoting an inclusive work environment free of discrimination and harassment. We value a diverse and balanced team where everyone can belong.

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