About the Role
We are seeking an IT Support Specialist able to contribute towards Beyond Finance’s ambitious growth. You will provide strategic, innovative, and cost-effective support solutions to increase efficiency, reliability, and integration of our services and operations. You will work in a semi-autonomous and fast-paced environment.
We’re an Atlanta-based company looking for candidates willing to come into our office 3-4 days a week. Enjoy in-person team collaboration, mentorship!
What You'll Do
The IT Support Specialist will help
- Handle support of operations users in our Atlanta office.
- Provide in-depth support and lead problem-solving and implementation efforts for specific technology products or applications.
- Design, install, configure and maintain a comprehensive IT infrastructure with a focus on Microsoft Windows.
- Remove and install hardware components and peripherals manually and via deployment console.
- Investigate, diagnose and resolve hardware issues.
- Manage, troubleshoot and provide solutions for a wide range of technical issues impacting users in person and remotely.
- Handle incidents flagged by Tier I, Tier II teams using an RCA/DMAIC framework.
- Identify and escalate trends, bugs and other system errors to Escalation, IT Engineering and Security teams.
- Build and maintain document library, knowledge base articles.
- Provide internal training and address knowledge gaps.
- Facilitate onboarding of new hires in person.
- Oversee and maintain key Production SLA metrics such as response and resolution time.
- Help set up workstations, new conference rooms and other in-office needs.
What We Look For
- Advanced Experience with Windows operating systems, imaging technologies, asset tracking and inventory systems.
- Strong expertise with powershell, python or other scripting languages.
- Excellent customer service skills with the ability to work quickly and effectively.
- Experience with Call Center technologies & Network troubleshooting.
- Some experience with scripting languages (Powershell, Bash, Batch).
- Advanced experience with PC Refresh Life Cycle Process and deployment.
- Experience with a major platform for ticketing and support (FreshService, Zendesk, Zoho, ServiceNow, etc.)
- Ability to troubleshoot in unfamiliar territory, provide technical support, and maintain third-party commercial SaaS applications.
- Excellent written and verbal communications skills.
- Proven ability to work successfully with limited supervision.
- Ability to consult and develop comprehensive project plans, timelines.
