We are seeking a skilled and enthusiastic IT Support Analyst II to join our IT team at Credible. In this role, you will play a crucial part in providing technical support to our remote workforce, serving as the point of contact for a range of IT issues. The ideal candidate will possess a robust technical background, excellent communication abilities, and a strong attention to detail.
***Credible is open to hiring candidates in North Carolina***
Responsibilities:
- Proficient in delivering technical support in remote environments.
- Skilled in troubleshooting software and hardware issues, with expertise in Mac OS (80%) and Windows 10 (20%).
- Capable of configuring Mac and PC devices to adhere to company standards using MDM solutions.
- Experienced in conducting onboarding and end-user training sessions.
- Demonstrates the ability to create clear and concise documentation.
- Actively contributes to achieving IT project goals.
- Shows a strong desire to learn and develop alongside the team as our requirements evolve.
- Manages company hardware inventory and performs asset labeling.
- Proficient in user access management across multiple systems, including Okta, Google Workspace, Slack, and Atlassian.
- Skilled in multitasking and prioritizing assigned tickets to meet deadlines.
- Willing to participate in an on-call rotation with occasional after-hours or weekend work as needed.
Education and Experience:
- Minimum of two years of experience in a technical support role
- Proven experience supporting mixed environments (primarily Mac OS - 80%, Windows 10 - 20%)
- Proficiency with helpdesk ticketing systems; experience with JIRA is preferred
- Excellent interpersonal and communication skills
- Familiarity with supporting devices managed by JamfPro and/or VMWare Workspace One
- Relevant technical certifications would be advantageous (COMPTIA, Apple, Microsoft, etc)
- A college degree and industry certifications are preferred, though not mandatory
***Credible is open to hiring candidates in North Carolina***
