Company Description
Creating Opportunities. Changing Lives. Equus Workforce Solutions® is the most comprehensive provider of workforce development services in North America, assisting over a million job seekers and thousands of employers annually. We are drivers and collaborators for workforce systems change, including quickly adapting to changes in legislation, job seeker demographics and market and industry changes. We work every day to change lives, advance economies and help communities thrive. If this is your passion, join us. Start here. Let us take you where you want to go.
Job Description
IT Field Engineers collaborate with other IT professionals, including system administrators, network engineers, cloud engineers, and help desk teams. If you're interested in this role, keep enhancing your technical skills and stay up to date with industry trends!
RESPONSIBILITIES:
- On-Site Support:
- Visit client locations (such as offices, data centres, or remote sites) to address technical issues.
- Install, configure, and troubleshoot hardware and software components.
- Resolve network connectivity problems.
- Set up and maintain printers, scanners, and other peripherals.
- Hardware Maintenance:
- Diagnose and repair hardware failures (e.g., laptops, desktops, servers, switches).
- Replace faulty components (e.g., hard drives, RAM, power supplies).
- Perform preventive maintenance (cleaning, updates, backups).
- Software Support:
- Assist users with software installations, updates, and patches.
- Troubleshoot software-related issues (e.g., operating systems, applications).
- Provide guidance on best practices for software usage.
- Network Administration:
- Configure and manage network devices (routers, switches, firewalls).
- Troubleshoot network connectivity issues.
- Monitor network performance and security.
- Documentation and Reporting:
- Maintain accurate records of service requests, resolutions, and equipment inventory.
- Prepare reports on system performance, incidents, and recommendations.
- Customer Service:
- Communicate effectively with end-users, understanding their technical needs and providing timely solutions.
- Ensure excellent customer satisfaction through professional interactions.
- Vendor Management:
- Coordinate with external vendors and contractors to ensure seamless project execution.
- Evaluate vendor performance and manage relationships effectively.
Qualifications
Required Experience and Competencies
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Certifications such as CompTIA A+, Network+, or Microsoft Certified: Azure Fundamentals are advantageous.
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal abilities.
- Interact within cross-functional teams, ensuring effective collaboration and communication.
- Ability to work independently and adapt to changing environments.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.
When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.
At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.