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ISP Partnerships – Program Manager

Lisbon, Portugal
Management

About the Department

 

The Infrastructure team at Cloudflare handles all our data centers and network interconnections around the world, from research and development of our servers, to planning network capacity expansions, to getting our equipment anywhere in the world that it’s needed, to executing new deployments and data center expansions.

 

Within Infrastructure, the Network Strategy group manages and negotiates interconnections with all our network partners around the world. This includes Cloudflare’s ISP Partner Program, our effort to embed PoPs directly into as many ISP networks around the world as we can.

 

Overview

 

You will play a central role in expanding & maintaining our network footprint by strategically deploying Cloudflare edge nodes into local ISP networks all around the world. You will work closely with ISPs to negotiate interconnection agreements, manage the implementation process, and support them to resolve the various requests we hear from them.

 

Responsibilities

  • Identify and prioritize potential ISP partners for edge node deployment based on network reach and strategic alignment.
  • Develop and maintain relationships with key stakeholders at ISPs, including network engineering teams, peering coordinators, and executives.
  • Manage the end-to-end implementation process, including traffic analysis, capacity planning, equipment installation and provisioning. Collaborate closely with internal engineering teams and external stakeholders throughout. 
  • Oversee program management activities, including project planning, resource allocation, and prioritization, to ensure the timely and successful deployment of new hardware around the world. 
  • Lead efforts to improve processes, maximizing efficiency, and scalability of the ISP Partner Program.
  • Perform remote troubleshooting with ISP partners, including data center hardware and various network issues.

 

Essential Capabilities & Skills 

  • Empathy for external and internal stakeholders’ priorities & constraints
  • Take pleasure in earning buy-in and support from multiple inter-locking teams that do not report to you
  • Persistence, hustle, and strong interest in building an organized machine
  • Strong bias toward self-starting organizers, curiosity, and a keen interest in the foundational layers of the internet
  • Desirable, not required: familiarity with network routing / engineering & operations (can be learned, curiosity more important than extensive existing knowledge)
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