Implementation at Brex
The Implementation team is focused on onboarding net-new and existing customers to Empower, ensuring they have a delightful experience. The Implementation team is the face of Brex and is responsible for providing the customer with a unique and fresh experience as they transform their mundane expense management process into something more employee-focused and exciting. We are collaborative and supportive, working cross-functionally to provide the best experience possible and always putting the customer first. We focus on turning booked revenue into billed revenue through the process of implementing customers quickly and successfully. We have a culture where we support and lift each other up to build an authentic, inclusive environment where our team members can grow, shine, and make an impact.
What you’ll do
As an Integrations Specialist, you are responsible for supporting Brex’s customers with any integration-related questions. You’ll be responsible for triaging and solutioning customers' challenges that pertain to Brex Integrations. You are responsible for ensuring customers are equipped with the necessary integration knowledge of the Brex Platform to reduce friction and optimize the customer experience.
You’ll also work closely with stakeholders in engineering, product, and design and improve the in-product experience for our customers.
Responsibilities
- Own escalations for Brex’s Integrations (NetSuite, QuickBooks Online, QuickBooks Desktop, Xero, Sage Intacct, Expensify, Concur, CoupaPay, Conferma, Workday ERP, Oracle Fusion, etc) working directly with the customers, CSMs, or DSS to solve their issue
- Be recognized by our customers as a trusted expert in ERP architecture and business process flow
- Own customer queues and mitigate customer challenges in a timely manner
- Attend or own calls with customer escalations as needed
- Support creating/updating any training material / Help Center content for Integrations to ensure escalations are as minimal as possible
- Be the subject matter expert on integrations to support cross-functional teams
- Partner with EPD to ensure the seamless rollout of new or updated integrations for our customers
Requirements
- 2+ years of relevant work experience in a customer-facing role, working with accounting systems (Quickbooks Online, Netsuite, Xero)
- Functional expertise in the following areas: General Ledger, Accounts Payable, Accounts Receivable, Billing, Expense Management, HRIS
- Experience implementing a variety of ERP solutions (Quickbooks Online, Netsuite, Xero)
- Excellent communication skills, both with customers and within an organization
- Demonstrated ability to provide customized solutions to a variety of customers
- Ability to resolve issues and risks in a cross-functional and collaborative way
- Strong sense of urgency in driving projects to completion while achieving the desired business outcomes
Bonus points
- HRIS/SSO subject matter expert
- Accounting or Finance background
Compensation
The expected salary range for this role is $89,600 - $112,000 USD. However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.
