The Team
Upstart’s Learning and Development - Operations team supports a wide variation of training curriculum across a variety of roles within the Lending Operations team. We are looking for a zealous, hard-working individual to join our team to focus on the design and development of high-impact, high-quality training programs for new and existing Upstart employees.
As the Learning and Development Instructional Designer at Upstart, you will develop and maintain a variety of training programs including, but not limited to: new hire training, continuous learning, and soft skills training, all utilizing facilitator led training and e-learning methodologies.
Position Location - This role is available in the following locations: Remote, USA
Travel Requirements - As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.
How you’ll make an impact:
- Conduct needs analysis and partner with Business leaders to determine the requirements for practical learning and training curriculum across the Operations org
- Design and implement new training curriculum, including virtual, in-person and e-learning
- Maintain and enhance existing training materials and learning journeys
- Enable business performance by ensuring the Operation org has well defined and impactful skills, process and workflow
What we’re looking for:
- Minimum qualifications:
- Minimum 2 years of professional experience in Learning & Development supporting Operations or equivalent experience in a Learning and Development role
- Preferred qualifications:
- Previous experience in a learning and development, education or coaching role
- Strong stakeholder management and the ability to partner cross functionally across all levels
- Excellent written and verbal communications skills
- Knowledge of content authoring tools and experience developing curriculum using the ADDIE model
- Strong time management and prioritization skills with the ability to deliver on multiple projects of varying size and scope.
What you'll love:
- Competitive Compensation (base + bonus & equity)
- Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart
- 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
- Employee Stock Purchase Plan (ESPP)
- Life and disability insurance
- Generous holiday, vacation, sick and safety leave
- Supportive parental, family care, and military leave programs
- Annual wellness, technology & ergonomic reimbursement programs
- Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
- Catered lunches + snacks & drinks when working in offices
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