Do you love helping customers? Do you have an appreciation for new technology? Do you thrive in fast-paced environments? Do you want to make a meaningful impact at a high-growth startup?
We're looking for someone who'll quickly become a product expert, helping small businesses and startups solve their communication challenges. You'll represent the voice of the customer to our product team and play a key role in the development of a world-class buying experience. Does this sound interesting?
Here are some things you’ll do
- Be the first point of contact for prospects and customers evaluating OpenPhone.
- Quickly identify, qualify, and follow up on inbound leads (trial signups, demo requests, incoming chat) via phone, email, SMS, etc. You'll interact with hundreds of folks every week.
- Become a product expert (and power user) of OpenPhone and its value proposition.
- Set up and facilitate both 1-1 and 1-many demos like this one walking customers through the product and answering any questions.
- Run a complete sales cycle where you will be closing deals and carrying a revenue target.
- Come up with additional creative ways to deliver a best-in-class buying experience.
- Document your findings and feedback in the appropriate tools, while sharing your experience with the broader company.
- Provide support on additional sales projects as needed.
- You will document processes and enjoy finding more efficient ways to scale our workflows
About you
- You have at least 1 year of professional experience under your belt. Ideally, you've been in a customer-facing role like Customer Support, Sales, Operations.
- You're a great communicator regardless of the medium - phone, email, video.
- You have excellent organizational skills and can effectively prioritize your work in a fast-paced environment.
- You are analytically minded and love solving ambiguous problems.
- You're self-motivated, hungry to learn and work both fast and smart.
- You're passionate about creating a delightful customer experience for every person you're in touch with.
- You love high-velocity sales cycles and have no problem keeping yourself organized while working on many opportunities at the same time.
- You are comfortable taking several customer-facing calls each day to accomplish your targets.
