Incident Manager | RemoteWLB

Description

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.

Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.

If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.

We are looking for a talented Incident Manager to join our TechOps team.

This is a pretty broad role that will involve investigating and resolving Major Incidents with the corresponding Tech and non-Tech teams to functioning of our ecosystem (Binance.com, Mobile Apps, etc), and other related duties.

It will include close cooperation with our Customer Support, internal Dev/Infra teams, Communication/PR as well as other parties.

We are looking for a talented Incident Manager to join our TechOps team.

It will include close cooperation with our Customer Support, internal Dev/Infra teams, Communication/PR as well as other parties.

Responsibilities:

Lead and drive major incidents towards mitigation and resolution with multiple counterparts, and effectively coordinate production incidents resolution across multiple teams

Provide excellent incident communication to stakeholders

Lead and/or participate in Post Incident Review and Problem Management meetings with key stakeholders to review events and opportunities for ongoing improvement

Work within a global shift rotation, covering local day-time hours, including holidays and weekends, on a rotational basis

Continuously look for automation and improvement opportunities for Incident Management processes, tools and best practices

Provide technical support and handling urgent escalation from external or internal customers or users in a production environment with high-volume of transaction traffic

Work closely with product and DEV teams, and participate and follow up in iteration, release and roadmap planning timely

Requirements:

5+ years of experience in similar roles - e.g. Incident Manager, Technical Escalation Engineer, etc

Must have strong capabilities to identify, analyze and resolve problems logically and systematically

Strong technology experience in Unix/Linux with shell scripting, databases (Oracle, MySQL), Web or App related DEV, Technical Support, QA or project support experience with HTTP protocol, JavaScript, RESTful, Json, Web Service, TCP/IP, Linux/Unix

Critical communication skill,must be technically literate and be able to articulate technical issues in a meaningful way to both engineers and executive level management

Crisis management skill: ability to maintain calm during stressful situations; demonstrate leadership skills under fast-paced, highly dynamic situations, pursue multiple threads at the same time, and drive solution for complex issues

Understanding of software development methodologies and coding standards (CICD)

Understand ITIL process, experience in Change Management, Incident Management, Problem Management

Experience with defining support process and escalation management

BS/MS in Computer Science, Math or related scientific disciplines

Background in Software Development is a plus

Experience in AWS is a plus

Experience in Incident Management role in large Internet companies is preferred

Working at Binance

• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities

• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless

• Tackle fast-paced, challenging and unique projects

• Work in a truly global organization, with international teams and a flat organizational structure

• Competitive salary and benefits

• Flexible working hours, remote-first, and casual work attire

Learn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth.

Apply today to be a part of the Web3 revolution!

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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