As an Implementation Specialist I, you’ll combine your exceptional technical and communications skills to support the implementation of the Affirm solution with our growing network of retail partners. You will serve as a primary support contact for our partners’ business and technical teams throughout the integration process, while working cross-functionally with Affirm’s Engineering and Merchant Operations teams to help provide clients with quick solutions, troubleshoot account issues, and build internal processes that scale.
What You'll Do:
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Provide exemplary support to merchant partners on topics including: marketing best practices, accounting workflows, implementation guidance / troubleshooting
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Resolve technical integration issues related to partners’ ecommerce front-end platforms and back-end order management systems
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Identify and implement new operational processes to drive efficiency
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Develop detailed technical documentation
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Engage with internal stakeholders to define cross-functional workflows
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Provide product feedback from clients to the Product and Engineering teams to improve overall product performance and feature set
What We Look For:
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Bachelor’s degree or equivalent experience
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1-3 years of experience in relevant industry (Tech, eCommerce, SaaS) and/or similar role(s)
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Past success in a job, internship, or volunteer role that required written communication with stakeholders, customers, or partners
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Exceptional project management, communication, and technical skills to manage client engagements and internal resources
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Proven ability to manage multiple assignments simultaneously, work independently and drive projects to completion with minimum guidance and high attention to detail
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Nice to have : Previous experience in the payments or ecommerce space
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Nice to have: knowledge of of HTML, Javascript, API’s
Base Pay Grade - D
Equity Grade - 1
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). In addition, the employees may be eligible for equity rewards offered by Affirm Holdings, Inc. (parent company).
CAN base pay range per year: $55,000 - $75,000
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