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Implementation Specialist

India, Remote

Implementation Specialist

Rockerbox is hiring an Implementation Specialist to join our team. In this role, you will primarily handle essential technical tasks related to onboarding new Rockerbox clients and implementing updates for our existing clients. This position holds a key role in ensuring delivery of value to our clients. We are seeking a candidate with a robust technical background, proficiency in project management, and strong communication skills.

Responsibilities

  • Set up and modify data structures in Rockerbox based on client requirements.
  • Collaborate with vendors for marketing tracking implementation and timely delivery of marketing data
  • Assist in creating onsite pixels via Google Tag Manager (GTM) and ensure accurate data collection.
  • Ensure correct integration of Rockerbox's tracking parameters with clients' advertising assets.
  • Resolve client inbound requests promptly.
  • Maintain a feedback loop with the product team to drive improvements.
  • Improve issue resolution turnaround times for clients.
  • Impact customer satisfaction and renewal rates, contributing to company growth.

Requirements

  • 2-4 years of experience in a technical problem-solving or automation role.
  • Proficiency in Excel, SQL, or Python.
  • Experience with Google Tag Manager (GTM) and project management tools (e.g., Jira or Asana) 
  • Strong verbal and written communication skills in English.
  • Strong desire for task automation.
  • Problem-solving mindset.
  • Understanding or familiarity with adtech and martech.
  • Self-driven with initiative.
  • Experience in advertising operations in digital media, publishing, or agency is a great plus.
  • Ability to work during US ET business hours.
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