Implementation Specialist

Description

The Company

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

As a key member of our Implementation Services team, the Implementation Specialist will oversee the completion of new and existing client implementation through the entire lifecycle of the project. From project planning, software configuration, feature delivery, data migration, and finally user acceptance, the focus of the Implementation Specialist will be to complete client projects on time, and with overall quality.

What your impact will look like:

Lead a project team throughout the project life cycle from requirement analysis through deployment, and transition.

Assess and work with the sales coordinators to review proposals, and contract delivered to determine proper project plan.

Deliver on expected monthly forecasted revenue projections.

Create and build a custom project plan and deliverables for external customer to satisfy quality, time, and budget.

Provide technical guidance and leadership to customer IT to ensure that priorities and directions are aligned with the project goals.

Lead technical meetings both internally and externally with customers to review some of the following technical needs:

Assessment and documentation of prospect networks, routers, firewalls, LAN, VLANs, WANS, DMZ's etc.

Assist in creating network topology diagrams during the implementation of the project.

Hardware location and dimensions.

Audio and Video routing and cabling needs.

Installation and configuration needs of software and hardware.

Work with the Finance organization to ensure project timelines align with billing expectations.

Troubleshoot software, hardware, networking and audio-visual client issues as they arise.

Attend frequent Project planning and issue resolution calls. Attend weekly status and project meetings as required.

Report key metrics, and process improvement recommendations to the Director of Professional Services.

You'll love this job if you have:

Education: BA/BS in Computer Science or equivalent

Experience: 3-5 years or Project Management experience. 3-5 years in IT or equivalent

Solid foundation in Project Management with a focus on technical implementation.

Solid foundation with project management software, and tools. PMP certification is a plus.

Strong understanding of Project Life Cycle methodologies.

Strong understanding of architecture, design, and implementation of technical solutions.

Experience with network/systems administration. Network and software certification a plus.

Excellent problem-solving skills, particularly with regard to anticipating and solving problems, issues, risks or concerns before they become critical.

Self-motivated and able to define, plan, and implement tasks in a team environment.

Fast learning and adaptable - able to work in fast paced environment.

Flexibility to travel on rare occasions to client sites.

SalesForce.com or other CRM experience a plus.

Excellent client service attitude and team focus.

Clear sense of integrity with interest in building strong customer relationships.

Excellent written, and verbal communication skills with both technical and non-technical customers

Security and Privacy Requirements

1. Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.

2. Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

Security and Privacy Requirements

· Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.

· Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

The Team

- We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

- At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be

a part of our journey.

- A few culture highlights include – Employee Resource Groups to encourage diverse voices

- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and

sometimes difficult issues ranging from mental health to work-life balance and current affairs.

- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee

population

The Impact

- We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.