The Implementation Project Manager II is responsible for the definition, management, and communication of project objectives, creation of an applicable project plan, risk management methodology, and conflict resolution strategies. This role is correspondingly responsible for monitoring, identifying, and moderating schedule conflicts, resource constraints, and risks inherent in the management of projects on the onboarding team.
The Gig:
- Plan and schedule project timelines and milestones using our in-house project management software; create continual adjustments to work schedule in a persuasive manner to keep the project on course
- Effectively communicate project expectations and progress to our clients, team members, and executive teams in a timely and clear manner; exert strong influencing skills to impact work schedule completion
- Create and sustain a high functioning project team to meet the project goals (deliver delight on time, on budget, with quality)
- Delegate tasks and responsibilities to appropriate owners
- Assess and manage the risk of schedule changes; create, implement, and track assessment, impact, and action plans to remove risk, bottlenecks, resource constraints and team support to ensure smooth work completion
- Work with appropriate vendors to ensure dependent tasks are managed and completed on time
- Identify and resolve issues and conflicts within the project team
- Identify and manage project dependencies and critical path
- Quantitatively plan and organize project team’s capacity
- Ensure optimal use of the capacities in the group, set priorities, ensure the correct and timely execution of all tasks and solve bottlenecks
- Demonstrate initiative and drive within a fast-paced environment
- Define project success criteria and disseminate them to involved parties throughout project life cycle
- Identify and lead initiatives for continuous process improvements; maintain others
- Act as a SME regarding the project management function, project details and system capabilities
What You Need to Make the Cut:
- 5+ years project management experience
- Bachelor's degree (or equivalent) strongly preferred
- Client Onboarding (new client implementation), benefits administration or SaaS solution implementation is the ideal
- Strong quantitative/analytical skills
- Strong written and oral communication skills
- Ability to work within tight delivery timeframes
- Change Management and Stakeholder management leadership experience
- Fluency with MS Office tools
- Experience leading multiple strategic, complex projects with successful results (scope, schedule, and budget) simultaneously
- Experience defining and documenting processes, and driving continuous improvement to processes via process measurement/metrics
- Exceptional customer service to clients and internal teams
- Cross-functional project participation
The pay range for this position is 80K to 105K per year (pay to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data).
This role is eligible to participate in the annual bonus incentive plan.
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