About the Opportunity: This is an excellent position for a person who enjoys driving complex efforts and organizing and managing multiple resources that need to come together in service of a larger goal: successfully delivering technology-driven transformation value to customers and shortening customers’ time to realizing that value.
As an Implementation Project Manager, you will be responsible for documenting go-live plans for our servicing SaaS solutions and products. You will work hand-in-hand with the VP Implementation Strategy to develop end-to-end implementation plans that align with the defined implementation strategy. You will work closely with multiple internal Sagent teams and external Sagent Customers to create and execute on detailed project plans that directly affect and ensure successful implementations.
Your Day-to-Day at Sagent:
- Lead assigned implementation projects to deliver scope on time and within budget
- Work with the Customer and Sagent's product stakeholders to identify everything needed to create macro (milestone) and micro (task) level project plans for product implementations
- Drive the implementation process from kick-off with the customer through go-live and transition to steady state – this will require working across teams, leading via influence, proactively finding ways to move impediments, surfacing blockers as needed, and driving progress to meet critical path milestones
- Analyze and determine customers’ implementation and system usage needs as related to customer’s business processes and coordinate with customer, third party vendors, and internal Sagent teams to ensure successful product implementation and adoption
- Execute principal project management activities including:
- Providing schedule management by creating and maintaining an effort-driven project schedule for each project by identifying and monitoring: overall project timeline, project milestones, tasks, resources, task and cross-plan dependencies, and critical path
- Controlling and tracking project performance, time allocations, cost, quality and overall delivery (includes evaluating project progress, and conducting regular team status meetings)
- Providing issue and risk management by anticipating and identifying issues and risks that may impact deliverables while developing and owning / driving all mitigation and corrective actions
- Monitoring and reporting on the status of project efforts including time reporting, resource forecasting, executive reporting, issue management and risk prevention/mitigation
- Establishing scope that ensures the project remains focused on key objectives, goals, tasks and critical path for one or more projects
- Develop and manage project expectations ensuring all applicable functional areas are engaged on the projects
- Provide training, consultation and support to the client before, during and immediately after new client, existing client & new vendor implementation / conversion efforts
- Perform other related duties and process improvement projects as requested by management
We'd love to hear from you if you have:
- Bachelor’s Degree in business, computer science, or equivalent education in a related discipline
- Minimum of 5+ years of experience in delivery or project management (with a focus on implementation of transformative new technology) OR - Completion of advanced degree (master or higher) in applicable and relevant filed plus 5 years related experience in applicable field
- Project Management Professional (PMP) certification and / or Certified Scrum Master is beneficial but not required
- Familiarity with modern approaches to implementing SaaS technology products
- Familiarity with the financial/mortgage services industry, preferable within a financial institution or fintech company
- Demonstrated effectiveness in a program or project management role where technology is used to transform business processes or functions
- Ability to apply lessons learned from prior projects or programs to continuously improve implementation services planning and delivery
- Knowledge of project management methodologies and best practices
- Strong organizational, problem-solving aptitude and time management skills with ability to manage multiple tasks and multiple projects (including attention to details and multi-tasking skills)
- Strong written, verbal, and presentation communication skills
- Excellent client-facing and internal communication skills with all levels of staff and management
- Expertise with MS Project, ServiceNow Projects and/or other project planning software
- Travel: This is a Hybrid role where it is estimated that 25%-50% of the time will be spent in our Dallas office or at the customer sites. Occasional team building activities and events will be in-person, as well.
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