As an Implementation Manager, you will be responsible for setting customers up for long-term success on Fountain by managing the implementation process for large Fortune 1000 and Enterprise accounts. As the technical and operational quarterback post-sale and pre-customer success, you will drive adoption and customer value by managing overall project delivery, including system configuration, integrations, QA, setup, and customer education. You will join a growing Implementation and Onboarding team at Fountain, taking the lead to optimize documentation, process, strategy, and KPIs.
To be successful as an Implementation Manager, you should have comprehensive project management knowledge, be highly organized, and thrive in ambiguous environments. You should also be able to easily communicate technical concepts to non-technical people, manage integrations from connecting to scoping out future development, and work collaboratively across organizations.
What you’ll be doing:
- Partners with sales to define project scope and ensure a seamless customer experience.
- Manages customer relationships from post-sale through pre-account management phases, collaborating with customers and internal stakeholders to understand business goals and define an implementation strategy.
- Handles medium to large-scale implementations.
- Carries out implementation projects from beginning to end stages for high-profile Enterprise and Strategic customers.
- Leverages Fountain software in the most efficient ways to best teach and support customers, serving as a product expert.
- Completes virtual consultations and optimization strategies; supports roll-outs.
- Performs complex data migrations and advanced CSV imports/exports (ATS, CRM, HRIS, background, and assessment).
- Understands the fundamentals, processes, and terminology of corporate and high-volume recruiting environments, as well as a basic conceptual understanding of ATS, CRM, and HRIS platforms.
What you should bring:
- High-level understanding of the Talent Acquisition space, including CRM and onboarding concepts.
- At least 5 years' experience in a similar role; e.g., implementation, project management, professional services, consulting, etc.
- Proven track record with Enterprise-level engagements; able to lead autonomously to successfully deliver customers’ desired business outcomes.
- Bachelor's Degree or equivalent work experience.
- Proficiency with Google Suite, JIRA, and Zapier.
- Ability to manage time and work effectively within a fast-paced, changing environment that is undergoing high growth.
- Comfortable working with customers to research business processes, diagnose and resolve software issues. Must understand the driving factors for customer requirements.
- Advanced understanding of and ability to explain system-to-system integrations.
- Demonstrated ability to influence cross-functional partners and upper management to impact decision-making.
- Ability to travel a few times a year.
Nice to have:
- PMP/Agile/SHRM certification.
- HR Tech Experience is a big benefit, especially with an ATS, CRM, or HRIS.
- Workato or similar integration middleware experience.
