Centivo is looking for a Client Implementation Manager to join our team!
As a Client Implementation Manager, you who will represent Centivo throughout the implementation of key clients; working with client project leaders, internal functional experts, and 3rd party vendors and to implement Centivo health plan products and services.
Responsibilities Include:
- Manages implementation of sales for new complex customers, primarily in the level funded space (smaller mid-market) space.
- Supports Implementation Managers with file feeds and vendor integrations as needed. (I.e. Claims feeds, PBM integrations, etc)
- Develops, plans, and organizes cross functional teams to implement customer programs as stated in proposals.
- Attends and/or chairs client meetings with, Account Manager, 3rd party vendors, and brokers.
- Develops overall implementation timeline. May customize implementation in order to meet client requirements.
- Prepare reports/documents for internal and external presentations.
- Provides regular updates to Leadership, Client and stakeholders on the status of client implementations and reasons for delay or missed milestones.
- Provides and/or coordinates appropriate system demonstrations and training.
Qualifications:
Required Skills and Abilities:
- Strong communication skills with both internal and external stakeholders
- Strong oral and written communications; an ability to present information in a way that establishes rapport, persuades others, gains understanding.
- Ability to travel and attend client meetings, meetings as necessary and during peak seasons.
- Strong oral and written communications; an ability to present information in a way that establishes rapport, persuades others, gains understanding.
- Strong interpersonal skills, establishing rapport and working well with others.
- Act independently with minimal direction and as part of a team.
- Prioritize and organize own work to meet deadlines.
- Project management mindset.
- Sales, account management or customer services mindset.
- Demonstratable critical thinking and decision-making abilities.
Education and Experience:
- Bachelor’s degree required.
- 2+ years of insurance industry related experience required.
- 1+ year of experience managing projects in the insurance industry.
Work Location:
- This position is remote.
Centivo Values:
- Resilient – This is wicked hard. There is no easy button for healthcare affordability. Luckily, the mission makes it worth it and sustains us when things are tough. Being resilient ensures we don’t give up.
- Uncommon - The status quo stinks so we had to go out and build something better. We know the healthcare system. It isn't working for members, employers, and providers. So we're building it from scratch, from the ground up. Our focus is on making things better for them while also improving clinical results - which is bold and uncommon.
- Positive – We care about each other. It takes energy to do hard stuff, build something better and to be resilient and unconventional while doing it. Because of that, we make sure we give kudos freely and feedback with care. When our tank gets low, a team member is there to be a source of new energy. We celebrate together. We are supportive, generous, humble, and positive.
