As an Implementation Consultant SupplierXM (SXM) you’ll be the Salsify clients’ trusted advisors for efficiently implementing and adopting the Salsify SXM solution in their respective contexts by meeting and exceeding client expectations and accelerating their time to value (TTV). You’ll act in a “hands-on” consultant capacity in SXM client engagements and apply the Professional Services (PS) processes and tools for implementing the SXM solution including related data model artifacts.
How You'll Make an Impact:
- Leading (or supporting) the techno-functional parts of the SXM implementation for assigned SXM engagements
- Executing SXM implementations efficiently and in line with Salsify’s processes and SXM implementation guidelines
- Establishing and maintaining effective relationships with customers by gaining their trust and respect
- Contributing to and further improving the SXM implementation processes and knowledge base (how-tos, etc.)
- SXM Solution Data Model
- Excelling in creating/modifying and maintaining the SXM solution’s data model artifacts (hands-on)
- Being highly aware of the impact changes in data model artifacts can have on clients on the SXM platform
- Growing/maintaining knowledge of the evolving SXM solution + working collaboratively with colleagues to build shared knowledge
- Contributing to the SXM solution’s product improvements (e.g. raising change requests from client feedback or own discovery/experience)
- Leading and/or contributing to assigned internal group or individual initiatives
- Supporting sales and pre-sales during the sales cycle for Professional Services input and proposal or statement of work (SoW) creation
You'll Enjoy This Role If You Have:
- You have strong communication skills
- You’re effective in a variety of formal presentation settings: one-on-one, small and large groups, and with peers
- You speak English and French fluently (mandatory)
- You have a Problem-Solving mentality
- You can deal with stressful and ambiguous situations
- You have previous experience in hands-on consulting or software implementation roles