A Patient Support Coordinator at Montu acts as the first point of contact for patients with medication-related queries, ensuring clear communication and efficient resolution to issues related to pharmacy services This role is central to maintaining a seamless patient experience by providing timely updates on prescriptions, addressing concerns and collaborating with the pharmacy team to support the accurate and efficient delivery of medications.
This is a hybrid role, working 3 days in our office based in Winnersh Triangle and 2 days from home after completion of training.
Some weekend working is required across a 5 day week.
8.30am to 5.30pm (1x hour lunch break)
Key responsibilities:
Pharmacy Support: Assist patients with queries about prescriptions, including medication availability, delivery updates and any potential delays.
Issue resolution: Work closely with the pharmacy team to resolve medication-related issues, ensuring patients are informed and supported throughout the process.
Communication Facilitation: Serve as a link between the patients, pharmacy and healthcare providers ensuring clear and accurate information is shared.
Patient Guidance: Provide patients with information about their medications.
Administration tasks: Accurately record and track patient interactions, ensuring all queries and resolutions are documented in compliance with healthcare regulations.
Coordination with Pharmacy Dispensers: Collaborate with pharmacy staff to address stock issues
Escalation management: Identify and escalate complex issues to healthcare professionals and governance as and when needed.
Collaboration with remotes to action things on site
Skills, experience & qualifications:
2 years plus customer service experience
Working in a healthcare environment advantageous but not essential
Excellent attention to detail
Good understanding of working a highly regulated industry and following policies and SOPs
High level of IT proficiency
Ability to work under pressure
What we offer:
Competitive salary
25 days holiday (rising to 27 after one year & 30 after year 2) + bank holidays
5% matched pension
Cycle-to-work scheme
Opportunities for development and growth
A dynamic and supportive work environment
About Montu
Montu UK is a leading digital health company specialising in cannabis-based medicines (CBPM). We are committed to transforming lives by improving access to safe, effective treatments and offering an exceptional standard of care. Our dynamic and supportive work environment is the perfect place for you to grow professionally while making a meaningful impact on patients’ lives
