Available Locations: Remote, Mexico
About the role
Our focus is getting the best people to work at Cloudflare and then allowing them to do their best work. We are looking for an energetic and motivated People Services Representative who’s ready to help a rapidly growing organization scale with efficiency and operational excellence. The main function of this role is to create and deliver a seamless and positive employee experience across the entire hire to retire lifecycle. You’ll deliver world-class employee inquiry support as you help answer People and Payroll questions directly from employees. This role also executes critical People and Payroll transactions to ensure that the data we manage is clean, in compliance and up to date. Along the way you will also have opportunities to help design and improve our existing processes as we align and scale across multiple regions.
What you'll do
- Process global employee lifecycle transactions such as onboarding, transfers, organizational changes, and offboarding.
- Maintain people data across People/Payroll systems and implement steps to ensure 100% data integrity, performing regular and ad hoc data audits.
- Receive and respond to global employee inquiries regarding People and Payroll activities. Escalate issues to tier 2 subject matter experts as needed.
- Act as a liaison on behalf of the employee and the People/Payroll departments to resolve issues.
- Utilize a professional and quality-focused approach to handle inquiries, ensuring confidentiality and protection of sensitive employee information.
- Create and manage employee files and People/Payroll records, ensure all necessary documentation is captured and held in the appropriate places.
- Help implement any necessary process changes and records administration to support compliance regulations.
- Support seasonal People/Payroll programmatic activities such as Benefits open enrollment and year end Payroll preparation.
- As this position provides global employee support, you may be required to work non-traditional work hours for coverage.
Examples of desirable skills, knowledge and experience
- Experience managing HR records
- Highly detailed and process oriented
- Comfortable with large data sets and strong Excel/Google Sheets skills
- Strong customer focus
- Strong oral and written communication skills, effectively presenting information and responding to cross-region and cross-functional customer questions
- Ability and willingness to work within constantly changing priorities
- Strong organizational, problem-solving and time management skills
- Adaptability in a dynamic, fast-paced environment
***Please submit resume in English only.
**This position is based in Mexico and is applicable only to Mexican Citizens**
