The role:
The Home Equity Loan Officer is responsible for originating, processing, and closing home equity loans for qualified members. This individual will work closely with members to understand their financial needs and assess their eligibility for various home equity loan products. Additionally, the Loan Officer will ensure compliance with lending regulations and SoFi policies throughout the loan origination process.
What you’ll do:
Evaluate initial loan applications and documentation to confirm creditworthiness and ability to repay Complete initial analysis of applicants’ credit, and income, by verifying initial decisions and communicating this to the applicant Communicate critical origination timeline, product, pricing, and underwriting requirements to all applicants Perform outbound calls to applicants and work with the applicant to ensure receipt of required documentation critical to completing the origination process Communicate suspense, loan approval, and/or declinations to ensure the member is informed at all times Coordinate and manage realtors, builders, mobile signers and other third parties Oversee loan process to ensure timely delivery and content communication with the borrower of initial disclosures, changed circumstance re-disclosing, delivery of closing disclosure, and closing documentsImprove upon and refine sales and customer service knowledge and techniques via ongoing training Maximize the number of qualified loans funded monthly Manage and maintain your pipeline of leads provided to you from a centralized lead generation engine
What you’ll need:
- Minimum of 2 years of experience in the mortgage industry, mortgage loan origination experience is preferred
- Professional demeanor and strong work ethic with the ability to establish and build working relationships with SoFi applicants, guiding them from initiation to successful completion of the loan process
- Strong verbal and written communication skills
- Previous experience in financial services and sales in an inbound or outbound call center
- Solid time management skills and the ability to prioritize activities
- Ability to establish and maintain working relationships with team members
- Great telephone skills including communicating clearly and effectively both verbally and in writing
- Ability to learn and navigate multiple systems/applications/workflows
- Ability to exhibit grace under pressure, while successfully navigating stressful work assignments or situations efficiently and effectively
- Ability to meet critical deadlines under stressful conditions
- Self-motivated and able to work independently
- Able to move between tasks and duties quickly and efficiently
- Excellent organizational skills
- Excellent prioritization and time management skills
