Head of Staffing and Capacity Planning

Description

We are looking for craft-minded, innovation-oriented, entrepreneurial souls to reinforce our Staff Operations. You will take charge of one of the most critical teams in Superside—Staffing and Capacity Planning. This role demands a strategic vision to drive operational excellence, working with Senior Leadership to ensure that Staffing enhances the customer experience and scales alongside our rapid growth. This role will involve transforming opportunity areas into operational innovations to ensure we deliver the best creative work and customer experiences. You’ll optimize staff operations to support customers, internal users, and the overall success of Superside, ensuring we align staffing and capacity with business drivers. This role requires someone energized by analytics and human-centered design and passionate about improving our core services and team efficiency, helping us deliver high-quality results that reflect our values of speed, precision, and creative excellence. This is a high-stakes role with the opportunity to immensely impact our people, customers, and business

What you’ll do

Design and implement a forward-looking staffing strategy that aligns with Superside's business growth targets, driving operational efficiency and staff utilization

Collaborate with cross-functional teams (e.g., Creative Operations, Product) to bring your unique perspective to optimizing staff operations and enhance customer retention and satisfaction

Utilize data analytics solutions to inform decisions on staffing and resource allocation, ensuring scalability and alignment with evolving customer needs and internal capacity planning

Own the automation of staffing processes and streamline workflows to reduce manual, time-consuming tasks, embedding these solutions into our internal tools

Own the implementation of your solutions and manage the change by collaborating with multiple stakeholders Identify and constantly track main account team-based KPIs to identify optimization opportunities

In collaboration with our product team, use human-centered design principles to improve our staff’s experience in delivering work

Lead a high-performing team, fostering a culture of excellence, accountability, and collaboration across all levels

Identify and implement medium- to long-term solutions that ensure we continue to scale efficiently while maintaining high creative quality and customer satisfaction.

What you’ll need to succeed

4+ years experience in management consulting or 6+ years experience in leadership operations roles

Strong Data analytics skills (e.g. Advanced Excel or Google sheets, SQL) and a strong passion for building a data-informed future of work

Exceptional communication and stakeholder management skills, especially with senior leadership, demonstrating a solution-oriented mindset and operational foresight

A bias for action, process orientation, and strong execution capability

A smart, highly solution-oriented, and pragmatic mindset that focuses on adding value to all conversations, even with more senior stakeholders

A genuine passion for proactively building things

Experience combining quick turnaround times and high quality of work following the “speed is safety” principle

A positive and kind personality, always approachable, and willing to support other team members

A trusting attitude that values every team member's contribution

A desire to innovate, think outside the box, and try new things

Preferably previous experience in people management

Our biggest challenge right now

We are pioneers in applying data-informed methodologies to staff operations in the creative industry. As all pioneers, we hit roadblocks from time to time. We do not get discouraged, we learn and move forward.

With 700+ people fully remote and spread across different timezones, having a high-performing team that owns and supports staff operations is critical. The staffing and capacity planning team will grow exponentially in importance as Superside scales. Nevertheless, we aim to maintain a small and lean team that builds smart decision-making engines and processes, and we need a highly capable person to do that.