Elastic is a search company that powers enterprise search, observability, and security solutions built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real time and at scale. Thousands of organizations worldwide, including Barclays, Cisco, eBay, Fairfax, ING, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Founded in 2012, Elastic is a distributed company with Elasticians around the globe. Learn more at elastic.co
The Head of Renewal Operations will play a crucial role in driving the improvement of our renewal processes! This strategic position involves closely working with sales, technical teams, and leadership to optimize renewal rates, and improve systems and data for supporting renewal initiatives. You will work very closely with Marketing, Finance, and Sales Strategy to provide targets and recommendations that help align cross functional teams towards our company’s growth objectives while developing early warning indicators to track progress.
What You Will Be Doing:
- Assist in developing and implementing a global standardized process for renewals, aimed at maximizing renewal rates.
- Lead efforts to improve systems and data analytics for better insight into customer engagement and renewal strategies.
- Drive coordination with sales, customer success, and technical teams to facilitate cross-sell and upsell opportunities within our renewable base.
- Drive operational excellence and efficiency in renewal processes.
- Collaborate with senior leadership to align renewal strategies with company objectives and priorities.
- Foster a culture of continuous improvement and innovation
- Ensure that the renewal operations align with customer needs and market trends.
What You Bring Along:
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- Minimum of 5 years’ experience in renewals, sales operations, or a related field in the software or technology industry.
- Consistent track record of leading teams and driving process improvements in a global context.
- Strong analytical skills with the ability to translate strategic objectives into operational plans.
- Outstanding leadership, communication and interpersonal skills, capable of leading through influence.
- Experience in systems thinking and leading cross-functional initiatives.
- Bachelor’s degree in Business, Management, or a related field; an MBA is preferred.
- Experience with the Salesforce.com platform
- Power user proficiency with the MS Office suite (especially MS Excel and MS Powerpoint)
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