Job Details
Role Type: Full-Time
Location: Fully Remote (You can be based anywhere in the United States!)
Reports To: COO (dotted line to the Chief Clinical Officer for clinical decisions)
About This Role
Are you ready to make a difference? Parallel is seeking a Head of K-12 Clinical Services to join our team! In this role, you’ll play a key role in shaping the experience of our providers as we grow and ensure we maintain high quality services to schools and students in all of our service lines..
This is a great opportunity for someone who wants to:
- Make an impact
- Help transform an educational system that often does not meet the needs of all students
- Join a mission-driven company
- Be part of a flexible, supportive, and collaborative culture
- Work somewhere with unparalleled opportunities for growth
- Join a female-led and DEI-focused organization
- Work somewhere that is team-oriented and where people are equipped to succeed
- Join a fast-growing startup on the ground floor that’s committed to improving access to services and student outcomes!
What You’ll Do
- Manage Parallel’s team of clinical managers, who oversee our school-based providers
- Act as primary point of contact for clinical support and questions (escalating to Chief Clinical Officer as needed)
- Establish benchmarks of excellence for team performance and managing to those expectations
- Work with Chief Clinical Officer on new provider training, protocols, and support materials for school based providers
- Work with operations team to ensure we meet state regulations and compliance
- Design and improve upon Parallel’s provider processes and procedures for school-based service provision, for example:
- Oversee school-based providers, ensuring strong district partnerships and accountability for performance and improvement
- Work through your management team to deliver excellence in provider performance and clinical outcomes
- Standardize systems and processes for clinical managers overseeing school-based providers
- Partner with provider operations team to drive process efficiencies in provider support, systems improvements, billing, and payroll
- Work with Chief Clinical Officer to strengthen our quality assurance systems and processes for school based providers
- Work cross-functionally across the organization to build and implement operational strategies with strong business outcomes
- Clinical oversight of accounts in partnership with customer success management team
- Assist the Clinical Recruiting team in ensuring we hire high-quality providers
- Provide subject matter expertise and sales call support to the Revenue team
- Support new provider training and onboarding with our provider education & support team
- Provide consultative expertise to the technology team for continuous improvement of our proprietary platform
- Foster sense of community within our provider network
- Host and lead monthly provider meetings
- Design events and programs to foster community and engagement
- Accountability for the results of our Provider NPS
- Work with the Chief Clinical Officer and Chief Operations Officer to continuously improve our service offerings as well as launch new service offerings for schools
What You’ll Need
- A background in clinical services provision or a deep understanding of Special Education is required
- A minimum of 4-5 years of direct management experience in a leadership role
- Prior experience managing a team of providers is preferred, previous people management is a must
- Familiarity with tele-assessment processes and procedures
- Excellent communication skills
- Strong project management capabilities
- High level of comfort collaborating with a revenue team
- Prior experience in program management and administration is helpful but not required
- Experience working for or partnering with an education or healthcare startup is a plus!
